Specialist, Customer Acquisition (Indonesia Speaker)

Convergys; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition focusing on Indonesia. The role involves selling and renewing contracts, articulating product value, and handling high volumes of outbound calls and emails.

You will maintain CRM data, contribute to forecasts, and collaborate with the Sales Manager to ensure a top-tier customer experience. The position emphasizes lead qualification, health checks, and renewal activities, with daily teamwork and a strong customer-centric

Responsibilities

• Sell and renew contracts while articulating value of products/services to customers
• Manage high volume of outbound contacts via phone and email
• Maintain CRM data and provide weekly/monthly sales forecasts
• Collaborate with Sales Manager and team to deliver professional customer experience
• Engage in lead qualification, health checks, and contract renewals

Job description

## Specialist, Customer Acquisition (Indonesia Speaker)Apply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Posted Today: R1766151Job Title:Specialist, Customer Acquisition (Indonesia Speaker)Job DescriptionJob Description Summary The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales Manager