Specialist, Customer Acquisition (Korean Speaker)

Convergys; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive outbound sales and renewals. You will manage a high volume of customer contacts via phone and email, articulate product value, and collaborate with the Sales team to provide a quality customer experience.

The role emphasizes accurate forecasting, strong product knowledge, and proactive issue resolution to convert prospects and retain clients.

Qualifications

• Experience in selling or renewing contracts to customers.
• Ability to forecast sales on weekly/monthly/quarterly cycles.
• Strong knowledge of products and services to match client needs.
• Proven record handling customer objections and securing renewals.
• Experience managing high volumes of outbound calls and emails.

Responsibilities

• Demonstrate value of products/services through customer engagement.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Master product knowledge to assess client requirements.
• Address customer concerns to improve satisfaction and usage.
• Maintain CRM data and ensure proper data capture for analytics.
• Lead qualification, conversion, health checks, and renewals as part of sales motions.
• Collaborate with Sales Manager and team to deliver a professional customer experience.

Skills

Lead qualification

Forecasting

CRM proficiency

Product knowledge

Objection handling

Tools

CRM software

Job description

## Specialist, Customer Acquisition (Korean Speaker)Apply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Posted Today: R1766148Job Title:Specialist, Customer Acquisition (Korean Speaker)Job DescriptionJob Description Summary The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales Manager