Specialist Renewal Sales

Convergys; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist Renewal Sales to drive renewals and growth within an assigned client portfolio. The role focuses on articulating the value of our products and services, managing outbound calls and emails, and maintaining accurate data in the CRM to support revenue quotas.

You will forecast weekly/monthly/quarterly results, collaborate with the Sales Manager and team, and ensure a professional customer experience across all interactions.

Responsibilities

• Sell renewals/services and manage outbound customer interactions to retain and grow client accounts.
• Provide accurate weekly/monthly/quarterly sales forecasts to management.
• Maintain and utilize the CRM to capture relevant customer data and activity.
• Coordinate with the Sales Manager and team to deliver a professional customer experience during all interactions.

Job description

## Specialist Renewal SalesApply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Full time: Posted Today: R1761909Job Title:Specialist Renewal SalesJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers* Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:English (Required), Mandarin (Required)Time Type:Full time