Inside Sales Representative (Immediate Joiner)

CONCENTRIX SREV MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Concentrix SREV MALAYSIA SDN BHD is seeking an Inside Sales Representative in Malaysia to manage a portfolio of B2B clients across multiple product lines. You will perform proactive outreach, qualify needs, and engage in consultative selling to uncover opportunities within each account.

You will deliver against monthly/quarterly order book targets, prepare quotations, maintain account plans, and collaborate with Service Line, Pre-Sales, Operations, Billing, and Provisioning teams to ensure

Qualifications

• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
• Deliver against monthly and quarterly Order Book targets and other KPIs such as NPS, response SLAs, and engagement cadence.
• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
• Collaborate with internal teams to resolve customer issues and ensure end-to-end service delivery.
• Build strong customer relationships through follow-ups, value-based conversations, and issue resolution.
• Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
• Support escalation handling, service reviews, and customer success engagements where required.

Skills

B2B Inside Sales

Account Management

Tele-Sales

Customer Success

Strong communication

Presentation skills

Interpersonal skills

CRM systems

Detail-oriented

Education

Diploma or above

Tools

CRM systems

Productivity tools

Job description

Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).

Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.

Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.

Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.

Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.

Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.

Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.

Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.

Support escalation handling, service reviews, and customer success engagements where required.

Local Malaysian only

Strong English comprehension, business writing ability, and confident communication skills (verbal and written).

Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.

Strong presentation skills; able to articulate value propositions clearly and professionally.

Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.

Comfortable working with sales processes, CRM systems, and productivity tools.

A self-starter with strong accountability, resilience, and results-driven mindset.

Requirements

Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.

Information Technology Services More than 10, 000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

What can I earn as an Inside Sales Representative