Specialist, Customer Acquisition

Concentrix; Kampung Malaysia Tambahan; On-site; MYR 67,000 - 100,000; Full time

Job summary

Concentrix is seeking a Sales Representative to demonstrate value of our clients' products, engage customers, and drive revenue through outbound and inbound activities. You will manage relationships, qualify leads, and contribute to renewals where applicable, while collaborating with Sales, Operations, Product, and Customer Success teams.

The ideal candidate has 2–5 years of hardware sales experience, proven ability to meet targets, strong negotiation skills, and proficiency with CRM tools like

Qualifications

• Bachelor's degree preferred.
• 2–5 years of sales experience, preferably in Hardware IT or related industries.
• Proven track record of achieving or exceeding sales targets.
• Experience using CRM tools such as Salesforce, HubSpot, Dynamics, or similar platforms.

Responsibilities

• Forecast and provide weekly, monthly, and quarterly sales forecasts and pipeline updates.
• Develop product knowledge of hardware solutions to assess customer requirements and offer suitable offerings.
• Identify customer needs and business challenges and propose solutions to drive sales opportunities.
• Address customer concerns promptly to maintain satisfaction, retention, and product usage.
• Manage objections to retain customers and acquire new business.
• Engage in high-volume customer interactions via phone, email, and virtual meetings with outbound focus.
• Build long-term relationships to drive repeat business and loyalty.
• Maintain accurate CRM records and manage lead generation, qualification, opportunity, renewal, and upsell activities.
• Collaborate with Sales, Operations, Product, and Customer Success teams for a seamless experience.
• Meet or exceed sales targets, revenue goals, and KPIs.

Skills

Sales experience

CRM proficiency

Negotiation

Closing skills

Education

Bachelor's degree preferred

Tools

Salesforce

HubSpot

Dynamics

Job description

The Sales Representative is responsible for demonstrating the value and benefits of our client's products and services through customer engagement, with a primary focus on generating sales, managing customer relationships, and renewing contracts where applicable. This role requires strong sales acumen, customer management skills, and experience in hardware sales to effectively identify customer needs, present solutions, and achieve revenue targets.

Key Responsibilities

• Provide accurate weekly, monthly, and quarterly sales forecasts and pipeline updates.
• Develop and maintain a strong understanding of products, services, and hardware solutions to effectively assess customer requirements and recommend appropriate offerings.
• Identify customer needs, pain points, and business challenges, and propose suitable solutions to drive sales opportunities.
• Initiate proactive steps to resolve customer concerns and remove obstacles that may impact customer satisfaction, retention, or product usage.
• Manage competitive pressures in the market and effectively handle customer objections to retain existing customers and acquire new business.
• Conduct a high volume of customer interactions via phone, email, virtual meetings, and other communication channels, with a strong focus on outbound sales activities.
• Build and maintain long-term relationships with customers to drive repeat business and customer loyalty.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system.
• Execute various sales motions, including lead generation, lead qualification, opportunity management, lead conversion, customer health checks, contract renewals, and upselling/cross-selling activities.
• Collaborate closely with internal stakeholders, including Sales, Operations, Product, and Customer Success teams, to ensure a seamless customer experience.
• Meet or exceed assigned sales targets, revenue goals, and key performance indicators (KPIs).
• Stay informed of industry trends, market developments, competitor activities, and emerging technologies within the hardware sector.
• Prepare and deliver professional product presentations, demonstrations, and proposals to prospective customers.
• Work closely with the Sales Manager and broader sales team to develop and execute sales strategies that drive business growth.

Required Qualifications

• Bachelor's degree preferred.
• Minimum 2-5 years of sales experience, preferable in Hardware Sales, IT Hardware, Technology Solutions, Electronics, Networking Equipment, Devices, or related industries.
• Proven track record of achieving or exceeding sales targets.
• Experience in customer acquisition, business development, account management, and relationship building.
• Strong negotiation, objection handling, and closing skills.
• Experience using CRM tools such as Salesforce, HubSpot, Dynamics, or similar platforms.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced, target‑driven environment.

Preferred Skills

• Experience selling hardware solutions, devices, peripherals, networking equipment, servers, storage, or enterprise technology products.
• Consultative selling and solution‑selling experience.
• Strong presentation and stakeholder management skills.
• Ability to analyze customer requirements and recommend appropriate technical solutions.
• Strong problem‑solving and customer service orientation.

Success Measures

• Achievement of sales and revenue targets.
• Forecast accuracy.
• New customer acquisition.
• Customer retention and renewal rates.
• CRM data quality and pipeline management.
• Customer satisfaction and relationship growth.