Spa Operations Lead — Elevate Guest Experience

Hilton; Kedah; On-site; MYR 78,000 - 102,000; Full time

Job summary

Hilton in Malaysia is seeking a Spa Supervisor to lead daily spa operations, deliver exceptional guest experiences, and mentor the spa team to exceed service standards.

You will manage scheduling, inventory, budgeting, and marketing efforts to drive guest engagement and revenue while ensuring health and safety compliance across all treatments and facilities. Strong leadership, hospitality mindset, and fluency in English are essential.

Qualifications

• Experience in spa management or supervisory role.
• Proven leadership and ability to mentor a high-performing team.
• Strong knowledge of spa treatments, products and wellness trends.
• Excellent communication and guest-centric interpersonal skills.
• Fluency in English; additional languages are a plus.
• Working rights in Malaysia.

Responsibilities

• Oversee daily spa operations and manage guest service, product quality, inventory, systems, and budgets.
• Develop spa menus, marketing, and merchandising to grow revenue.
• Maintain spa facilities and ensure cleanliness and safety.
• Monitor guest satisfaction and implement improvements.
• Coach, mentor, and evaluate team performance.
• Ensure compliance with health, safety, and sanitation standards.
• Manage supplies, vendor relations, and cost control.

Skills

Leadership

Team management

Guest-centric

Communication

English language

Job description

Hilton in Malaysia is seeking a Spa Supervisor to lead daily spa operations, deliver exceptional guest experiences, and mentor the spa team to exceed service standards.

You will manage scheduling, inventory, budgeting, and marketing efforts to drive guest engagement and revenue while ensuring health and safety compliance across all treatments and facilities. Strong leadership, hospitality mindset, and fluency in English are essential.