Spa & Wellness Manager: Lead Team & Guest Experience

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

InterContinental Hotels Group in Kuala Lumpur is seeking a Spa & Wellness Manager to lead and develop the spa team, ensuring exceptional guest journeys across all wellness services.

You will own daily operations, oversee budgeting, inventory, and promotions while maintaining high standards of service and compliance with health regulations. The role requires strong leadership, hospitality experience, and a passion for guest satisfaction.

Qualifications

• Experience in spa or hospitality with supervisory/management role (3–4 years).
• Strong knowledge of spa treatments, products, and industry trends.
• Excellent interpersonal, communication, and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with spa software and booking systems.
• Commitment to exceptional guest service.

Responsibilities

• Lead and supervise Spa & Wellness team, ensuring quality service.
• Manage annual spa budget and cost controls.
• Monitor inventory and reduce waste; support sustainability goals.
• Ensure guest satisfaction and respond to complaints promptly.
• Maintain spa standards and safety compliance.

Skills

Staff management

Budgeting

Guest service

Training and coaching

Communication skills

Spa knowledge

Tools

Spa software

Booking systems

Job description

InterContinental Hotels Group in Kuala Lumpur is seeking a Spa & Wellness Manager to lead and develop the spa team, ensuring exceptional guest journeys across all wellness services.

You will own daily operations, oversee budgeting, inventory, and promotions while maintaining high standards of service and compliance with health regulations. The role requires strong leadership, hospitality experience, and a passion for guest satisfaction.