Spa Supervisor

Hilton; Kuah; On-site; MYR 45,000 - 78,000; Full time

Job summary

Hilton seeks a Spa Supervisor to lead daily spa operations, ensuring guest satisfaction, quality service, and regulatory compliance. You will manage team performance, budgets, and inventory while collaborating with other departments to promote spa offerings and revenue.

You will drive guest engagement, maintain high standards of cleanliness and safety, and mentor staff to deliver memorable experiences consistent with Hilton's hospitality values.

Qualifications

• Previous experience in spa management or supervisory role.
• Proven leadership and team management skills.
• Strong understanding of spa treatments, products, and wellness trends.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure spa performance.
• Maximize revenue opportunities: Develop spa menus and implement marketing strategies to support revenue growth.
• Maintain spa facilities: Ensure spa areas and equipment are well-maintained and clean.
• Enhance guest satisfaction: Monitor service trends and implement improvements to elevate the guest experience.
• Inspire and develop the team: Coach and mentor team members, conduct evaluations, and recognize achievements.
• Uphold regulatory standards: Maintain health, safety, and sanitation standards.
• Inventory & Resource Management: Manage spa supplies, inventory, and vendor relationships.

Skills

Leadership

Team management

Communication

English proficiency

Guest-centric approach

Job description

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blog to see why we're more than a great place to stay - we're a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will be ensuring the delivery of high-quality guest experiences, leading, training, and inspiring the spa team to consistently meet and exceed service expectations while maintaining the spa's atmosphere and ambiance. You will also manage administrative tasks, such as scheduling, inventory control, and budgeting, while collaborating with other departments to promote spa services. Additionally, you will ensure all treatments meet health and safety regulations, and you will drive marketing efforts to boost guest engagement and revenue. As aSpa Supervisor, you're not just overseeing daily spa operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a spa management or supervisory role, preferably in a luxury or hotel setting.
• Proven leadership and team management skills, with the ability to inspire and motivate a team.
• Strong understanding of spa treatments, products, and wellness trends.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of health and safety regulations and spa operations.
• Open to Malaysian and possess legal working rights in Malaysia.

Here's what you'll do during a typical day:

• Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
• Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
• Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
• Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing
• Inventory & Resource Management: Manage spa supplies, products, and equipment inventory, ensuring timely reordering and effective cost control while maintaining quality standards. Oversee vendor relationships and ensure all treatment products are high-quality and meet guest expectations.