Spa Operations Leader

Hilton; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Hilton Kuala Lumpur is seeking a Spa Supervisor to lead daily spa operations, ensuring exceptional guest experiences and high-quality service. You will train and inspire the spa team, manage scheduling, inventory, and budgeting, and collaborate with other departments to promote spa services while maintaining health and safety standards.

The role requires strong leadership, guest-centric communication, and a deep knowledge of spa treatments and products, with the ability to work flexible hours,

Qualifications

• Experience in spa management or supervisory role, preferably in luxury or hotel setting.
• Proven leadership and team management skills.
• Strong understanding of spa treatments, products, wellness trends.
• Excellent communication and guest-centric skills.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of health and safety regulations and spa operations.

Responsibilities

• Oversee daily spa operations: manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance.
• Maximize revenue opportunities: develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience.
• Maintain spa facilities: ensure spa areas and equipment are well-maintained, clean, and in excellent working order.
• Enhance guest satisfaction: monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience.
• Inspire and develop the team: supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team.
• Uphold regulatory standards: maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing.
• Inventory & Resource Management: manage spa supplies, products, and equipment inventory, ensuring timely reordering and effective cost control while maintaining quality standards. Oversee vendor relationships and ensure all treatment products are high-quality and meet guest expectations.

Skills

Spa management

Leadership

Team supervision

Communication

English proficiency

Job description

Hilton Kuala Lumpur is seeking a Spa Supervisor to lead daily spa operations, ensuring exceptional guest experiences and high-quality service. You will train and inspire the spa team, manage scheduling, inventory, and budgeting, and collaborate with other departments to promote spa services while maintaining health and safety standards.

The role requires strong leadership, guest-centric communication, and a deep knowledge of spa treatments and products, with the ability to work flexible hours,