Spa Front Desk Specialist — Warm, Multitask Customer Care

A Cuts Hair & Beauty Care Sdn. Bhd; Masai; On-site; MYR 28,000 - 39,000; Full time

Job summary

A Cuts Hair & Beauty Care Sdn. Bhd.

is seeking a friendly front desk associate to warmly welcome guests and support daily spa operations. You will manage appointments, handle calls and WhatsApp messages, explain spa treatments and promotions, process payments, and maintain accurate customer records while keeping the reception area clean and organized, coordinating with therapists for smooth service delivery.

Qualifications

• Friendly, polite and service-oriented demeanor.
• Good communication and interpersonal skills.
• Able to multitask and work independently.
• Experience in spa/beauty/hospitality or customer service is an advantage.
• Fresh graduates are welcome to apply.

Responsibilities

• Welcome customers in a warm, professional manner.
• Manage appointments, rescheduling, and inquiries.
• Handle phone calls, WhatsApp, and other messages.
• Explain spa treatments, packages, and services.
• Process payments and front desk transactions.
• Maintain customer records and keep reception area tidy.
• Coordinate with therapists to support spa operations.
• Provide excellent customer service for a pleasant experience.

Skills

Customer service

Communication

Multitasking

Independent worker

Fresh graduates welcome

Job description

A Cuts Hair & Beauty Care Sdn. Bhd.

is seeking a friendly front desk associate to warmly welcome guests and support daily spa operations. You will manage appointments, handle calls and WhatsApp messages, explain spa treatments and promotions, process payments, and maintain accurate customer records while keeping the reception area clean and organized, coordinating with therapists for smooth service delivery.