Front Desk & Customer Experience Specialist

HAIR SOUL; Johor Bahru; On-site; MYR 25,000 - 33,000; Full time

Job summary

HAIR SOUL in Malaysia is seeking a friendly front desk professional to welcome clients and handle inquiries across WhatsApp, phone, social media and walk-ins. You will manage appointments, confirmations, rescheduling, and follow-ups, while guiding clients through our services and promotions.

Responsibilities include processing check-ins/outs and payments, maintaining accurate records, coordinating with therapists, handling feedback, and supporting daily front desk and sales activities to ensure

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to manage inquiries across multiple channels (WhatsApp, phone, social media).
• Strong communication and interpersonal skills.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Handle customer enquiries via WhatsApp, phone calls, social media and walk-ins.
• Manage appointment bookings, confirmations, rescheduling and follow-ups.
• Follow up with potential and existing customers.
• Provide information about services, treatments, promotions and packages.
• Handle check-in, check-out and payments.
• Maintain accurate customer and appointment records.
• Coordinate appointments with therapists.
• Handle feedback and complaints professionally.
• Assist with daily front desk and basic administrative duties.
• Support customer retention and sales activities.
• Ensure all enquiries are responded to promptly.
• Work closely with the outlet team to ensure smooth operations.

Skills

Customer service

Communication

Appointment scheduling

WhatsApp support

Phone handling

Job description

HAIR SOUL in Malaysia is seeking a friendly front desk professional to welcome clients and handle inquiries across WhatsApp, phone, social media and walk-ins. You will manage appointments, confirmations, rescheduling, and follow-ups, while guiding clients through our services and promotions.

Responsibilities include processing check-ins/outs and payments, maintaining accurate records, coordinating with therapists, handling feedback, and supporting daily front desk and sales activities to ensure