Solutions Architect (Video Conference)

Experian PLC; Malaysia; Hybrid; MYR 240,000 - 420,000; Full time

Benefits offered by this job

Hybrid work setup

Inclusive leave

People-first culture

Job summary

Experian PLC in Malaysia is seeking an experienced Enterprise Video Conferencing Architect to lead the architecture and lifecycle strategy for our global collaboration spaces. You will establish consistent room standards and guide the refresh of VC units, partnering with facilities, network, and UC teams to ensure reliable, scalable experiences across locations.

The role requires 10–15+ years in enterprise VC/AV, track record in lifecycle management, and strong delivery leadership to govern

Qualifications

• 10+ to 15+ years in enterprise video conferencing / AV / collaboration spaces architecture.
• Experience managing lifecycle transitions and end-of-life remediation across a large VC estate.

Responsibilities

• Define global architecture standards for video conferencing rooms, devices, and Teams Rooms solutions.
• Develop and govern the lifecycle refresh roadmap based on site strategy, risks, and budget.
• Establish standards for end-of-life replacements, urgent equipment failures, and room changes.
• Improve service reliability through monitoring, performance data, and readiness standards for network/site changes.
• Partner with facilities, technology teams, site leaders, and vendors to coordinate room readiness and refresh delivery.

Skills

Video conferencing architecture

AV/Collaboration spaces

Lifecycle management

Global standardization

Delivery leadership

Tools

Telemetry data analysis

Vendor management

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Reporting to a Senior Director, you will lead the architecture and lifecycle strategy for Experian's global video conferencing and collaboration spaces. You will establish consistent room and technology standards, guide the refresh of more than 400 video conferencing units, and prioritize investment based on business needs, site plans, technology lifecycle, usage data, and available budget. Working with technology, facilities, and vendor teams, you will help deliver reliable, supportable, and high-quality collaboration experiences across global locations.

What You'll Be Doing:

• Define global architecture standards for video conferencing rooms, devices, configurations, and Microsoft Teams Rooms solutions.
• Develop and govern the lifecycle refresh roadmap, prioritizing investment based on site strategy, technology risks, room usage, and available budget.
• Establish standards for end-of-life replacements, urgent equipment failures, room changes, and other unplanned technology needs.
• Improve service reliability through monitoring, performance data, proactive support, and readiness standards for network and site changes.
• Partner with facilities, technology teams, site leaders, and vendors to coordinate room readiness, platform transitions, and refresh delivery.

Qualifications

What We're Looking For:

• 10-15+ years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture, including global standardization and refresh programs.
• Track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate, using telemetry/usage insights to prioritize investments.
• Delivery leadership - comfortable operating at the intersection of Workplace/Facilities, Network, and UC Engineering/Operations to deliver room readiness and user experience.
• Program governance and operational discipline

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and AffInative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

• Hybrid work arrangement: home and office
• Inclusive paid leave
• People-first and inclusive workplace

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