Solar Customer Success & Service Coordinator

Solarvest (Vietnam) Company Limited; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Job summary

A solar energy company located in Johor Bahru is seeking a customer-focused professional to manage client inquiries and ensure excellent service. You will monitor solar PV system performance, maintain client relationships, and prepare detailed reports. Ideal candidates hold a diploma or degree and are skilled in communication, as well as being computer literate. Proficiency in Bahasa Malaysia and English is essential, with Mandarin being a distinct advantage.

Qualifications

• Candidate must possess at least a Diploma/Advanced Diploma, Bachelor's Degree or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin is a plus.
• Self-motivated to learn and effective communicator.

Responsibilities

• Address customer enquiries promptly and professionally.
• Monitor and analyze the performance of solar PV systems.
• Prepare monthly performance reports for customers.

Skills

Strong communication skills

Customer and service-oriented

Computer literate

Education

Diploma or Bachelor's Degree in any field

Tools

Microsoft Office

Job description

A solar energy company located in Johor Bahru is seeking a customer-focused professional to manage client inquiries and ensure excellent service. You will monitor solar PV system performance, maintain client relationships, and prepare detailed reports. Ideal candidates hold a diploma or degree and are skilled in communication, as well as being computer literate. Proficiency in Bahasa Malaysia and English is essential, with Mandarin being a distinct advantage.