Application Support Specialist

W Generation; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Vision insurance

Job summary

Jora Malaysia is seeking an Application Support Specialist to provide software support and maintenance for customers to streamline operations.

Role includes training, onsite/remote installations, standing-by for shifts, and client trainings on product features. You will create user guides and handle POS/tech issues via remote trouble-shooting and ticketing follow-ups.

Qualifications

• Candidate with at least a diploma in IT related field.
• At least 1 year of working experience in the related field.
• Good command in written and spoken English.
• Good in SQL command and networking tools.
• Ability to multitask, fast learner and able to set priorities to complete work within deadlines.

Responsibilities

• Training will be provided for job knowledge transfer.
• Assist with onsite/remote installation of systems for new clients (may require overseas travel).
• Take up standby shifts according to the duty roster to support users remotely.
• Perform onsite/remote training to clients and present product features.
• Prepare and develop documentation on software user guides and customization requests including testing.
• Provide user support inquiries regarding POS and technical issues including remote troubleshooting.
• Track, follow-up and resolve customer issues based on the ticketing system.
• Ad hoc tasks assigned by management.

Skills

English proficiency

SQL

Networking tools

Multitasking

Fast learner

Education

Diploma in IT

Tools

POS systems

Ticketing system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position : Application Support Specialist

Location : Morning Shift (Desa Aman Puri, Kepong) ; Night Shift (Imazium, Uptown Damansara)

Working Days : Follow a 4 days on, 4 days off work pattern, which includes weekends and public holiday as scheduled.

Job summary

Provide support and maintenance of software applications for customers to streamline their business operations.

Responsibility

• Training will be provided for job knowledge transfer.
• Required to assist with onsite / remote installation of systems especially to new clients to assist for project readiness (travelling to overseas may be required).
• Take up Standby shifts according to the duty roster to support users remotely.
• Perform onsite/remote training to clients and presentation to new and existing clients on product features.
• Prepare and develop of documentation on software user guide and software customisation request including software testing.
• Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
• Track, follow-up and resolve customer's outstanding issues based on ticketing system.
• Any ad hoc tasks assigned from time to time by management.

Requirement

• Candidate with at least diploma in IT related field.
• At least 1 year of working experiences in the related field.
• Good command in written and spoken English.
• Good in SQL command and networking tools.
• Ability to multitask, fast learner and able to set priorities to complete work within deadlines.
• Health insurance
• Opportunities for promotion
• Vision insurance

Application Question(s):

• Are you comfortable to work shift rotation?