Software Implementation Executive

Easytech International Sdn. Bhd.; Petaling Jaya; Hybrid; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Commission per project

Team environment

Career growth

Hybrid work

Gym subsidy

Job summary

Easytech International Sdn. Bhd. is seeking a proactive Software Implementation Executive to support onboarding and bridge business needs with our SaaS solutions.

You will engage clients, understand their processes, and propose practical ways our software can help, without coding. The role involves product demos, pre‑sales consultations, collaboration with sales and product teams, and guiding clients in early usage.

Qualifications

• Minimum 1–2 years in software, IT support, pre‑sales, customer success or business solutions.
• Strong problem‑solving skills and ability to translate business needs into software capabilities.
• Confident in communicating with both technical and non‑technical clients.
• Proficient in English and Bahasa Malaysia.
• Mandarin is an advantage.
• Able to learn software platforms quickly with interest in technology and process improvement.

Responsibilities

• Understand client workflows and propose how SaaS products meet their needs.
• Deliver product presentations, demos, and pre‑sales consultations.
• Collaborate with sales and product teams to tailor solutions.
• Support onboarding and guide early system usage.
• Collect and relay feedback to improve product fit and customer experience.
• Assist with documentation or configuration for custom setups (no coding).

Skills

Problem solving

Communication

Client liaison

English

Bahasa Malaysia

Mandarin (advantage)

Learning agility

Job description

About the role

We are looking for a proactive and customer-focused Software Implementation Executive to support our onboarding efforts. This role bridges the gap between business needs and technical solutions. You will engage clients, understand their processes, and propose practical ways our software can help, without needing to write code.

What you'll be doing

• Understand client business workflows and propose how our SaaS products can meet their needs.
• Deliver product presentations, demos, and pre-sales consultations.
• Collaborate with the sales and product teams to tailor solutions for different customer profiles.
• Support onboarding and provide guidance during the early stages of system usage.
• Collect and relay feedback to improve product fit and customer experience.
• Assist with documentation or configuration for customized setups (no programming required).

What we’re looking for

• Minimum 1-2 years of experience in software, IT support, pre-sales, customer success, or business solutions.
• Strong problem-solving skills and the ability to translate business needs into software capabilities.
• Confident in communicating with both technical and non-technical clients.
• Proficient in English and Bahasa Malaysia.
• Able to speak in Mandarin is an advantage.
• Able to learn software platforms quickly, with an interest in technology and process improvement.

What we offer

• Attractive commission for each successful project closed
• A supportive and collaborative team environment
• Opportunities for professional growth and skill development
• A chance to be part of a fast-growing tech company making real business impact
• Hybrid work arrangement – alternate weeks working from home and at the office
• Gym membership subsidy to support your health and well-being

About us

Founded in 2017, we are rapidly grown to become one of Malaysia’s leading providers of Sales Force Automation (SFA) solutions, serving businesses across various sectors with reliable, scalable, and fully customizable platforms.

we believe that technology should simplify complexity—not create more of it. That’s why we focus on building solutions that are not only robust and secure, but also practical for the people who use them. Our flagship SFA platform empowers sales teams, drivers, and managers with real-time tools for order management, inventory tracking, delivery coordination, payment collection, and performance analytics.