SMB Relationship Lead, Sales Solutions & Renewals

LinkedIn; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

LinkedIn, the world's largest professional network, invites you to join its Sales Solutions SMB Relationship Manager team in Malaysia. You will nurture relationships across SMB and Mid-Market accounts, drive renewals, and identify growth opportunities while delivering value through product demonstrations and onboarding.

You will coordinate with customers, provide proactive recommendations, maintain CRM records, and report renewal status to executives, ensuring on-time renewals and long-term

Qualifications

• 4+ years in inside or field sales or account management.
• Experience negotiating contracts and managing renewals.
• Experience with subscription-based business models and CRM systems.

Responsibilities

• Year-round engagement with SMB and Mid-Market customers via calls, video conferencing, meetings, emails and quarterly reviews.
• Provide proactive recommendations to optimize product usage and onboarding.
• Own, drive and manage a high volume of customer engagements.
• Identify requirements, unblock roadblocks, and drive on-time renewals in the portfolio.
• Provide insights using scalable tools and self-serve resources.
• Provide executive management with renewals visibility and involve executives as required.
• Maintain CRM records and forecast quarterly within territory.
• Identify growth opportunities within existing customer base.

Skills

Account Management

Relationship Building

Consultative Solution-selling

Education

Bachelor’s degree

Tools

Salesforce.com

MS Office

Job description

LinkedIn, the world's largest professional network, invites you to join its Sales Solutions SMB Relationship Manager team in Malaysia. You will nurture relationships across SMB and Mid-Market accounts, drive renewals, and identify growth opportunities while delivering value through product demonstrations and onboarding.

You will coordinate with customers, provide proactive recommendations, maintain CRM records, and report renewal status to executives, ensuring on-time renewals and long-term