SMB Relationship Manager, Sales Solutions

LinkedIn; Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

LinkedIn in Kuala Lumpur is seeking an SMB Relationship Manager in our Sales Solutions team to strengthen client relationships, renew contracts, and drive growth across a high-volume portfolio. You will combine strategic selling with hands-on account management in a hybrid work model.

You will engage via calls, demos, trainings, and quarterly business reviews, collaborating with customers to maximize value from Sales Navigator and related products.

Qualifications

• 4+ years in inside or field sales or account management with a focus on negotiating contracts.
• 4+ years of experience in managing phone transactions.

Responsibilities

• Engage with SMB and Mid-Market customers year-round via calls, video, meetings.
• Provide proactive recommendations to optimize use of Sales Navigator via demos, training, onboarding.
• Own and manage engagement for a high volume of customers.
• Identify customer requirements and drive renewal to on-time closure.
• Provide insights to customers using scalable insight tools and resources.
• Maintain CRM records and quarterly forecasts across the territory.

Skills

Account Management

Relationship building

Consultative Solution-selling

Negotiation

CRM

Education

Bachelor's degree

Tools

Salesforce.com

MS Office

Job description

• Full-time
• Workplace Type: Hybrid
• Department: GBO

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work iscenteredon trust andoptimizedfor culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, asdeterminedby the business needs of the team.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through leveraging LinkedIn’s deep sales solutions (Sales Navigator and Sales Insights) to drive the creation of the high impact sales habits and activities needed by sellers to respond with agility to the changingbehaviourof the B2B buyers in today’s hybrid world of selling.

We are looking fora SMB Relationship Manager to join our team in contributing to successful client relationships within the sales industry.You willbe dedicated to making our customers stronger,seeking outopportunities forgrowthandmaking sure that clients renew their contracts with LinkedIn Sales Solutions’ products and services. You will focus on a portfolio of client accountsto ensure there is engagement in products through discovery,trainingandultimately guaranteeingthe investment made in LSS best meets the clients’ needs.Although youpossessa strategic approach to selling and strive to meet and exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.

Responsibilities:

• Year-round customer engagement for LinkedIn Sales Solutions SMB and Mid-Market business, via Outbound calls, Video conferencing, Face to Face meetings (wherever applicable), emails, Conducting Quarterly Business Reviews etc.
• Provide customers with proactive recommendations tooptimizeuse of Sales Navigator, not limited to conducting product Demo, Refreshers Training, Onboarding etc.
• Own,driveand manage customer engagement for a high volume of customers
• Identifycustomer requirements, uncover roadblocks, anddemonstratestrong account management capabilities to drive renewal to on-time closure
• Provide insights to customers based on scalable insight tools and self-serve resources
• Provide customers with updates about self-serve trainings and customer success resources
• Provide executive management with complete visibility to renewals andsolicitexecutive involvement asrequired
• Provide executive management with complete visibility to renewals andsolicitexecutive involvement asrequiredwith organizations on more complex structure
• Communicate risk clearly and take the lead in developing resolution strategies
• Covering 100% customer base every quarter and maintaining LSS customer engagement playbook throughout the year
• Maintain records of all account activity in CRM, adhering to process KPIs
• Identifyinggrowth opportunities within existing customer base
• Accuratelymaintaina quarterly business forecast in your territory

Qualifications

Basic Qualifications:

• 4+ years of experience in inside or field sales or account management with a focus on negotiating contracts
• 4+ years of experience in managing phone transactions

Preferred Qualifications:

• Bachelor’s degree in any field
• Experience managing high volume of customer and renewals
• Solid negotiation skills that allow for value-based contract negotiations at the senior level
• Experience with subscription-based business and Salesforce.com or similar CRM
• Proficiencyin MS Office (Outlook, Excel,Wordand PowerPoint)
• Excellent communication (fluency in English due to APAC customer base), time and customer management skills
• Demonstrated ability tomaintainand upsell to Mid-Market/SMB businesses

Suggested Skills:

• Account Management
• Relationship building
• Consultative Solution-selling

Additional Information

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