SMB Growth & Engagement Specialist

Bentley Systems, Incorporated; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Bentley Impact Day

Colleague recognition program

Global wellbeing initiatives

Job summary

Bentley Systems, Incorporated is seeking a User Engagement Advocate SMB to nurture and grow our SMB and e-commerce customer base in a hybrid role in Kuala Lumpur. You will manage post-purchase journeys, drive adoption, and pursue expansion through upsell and cross-sell opportunities, acting as the bridge between user needs and Bentley solutions.

You will collaborate with Product, Sales and Success teams to ensure a seamless user experience, build strong relationships from onboarding, and travel

Qualifications

• 2–5 years of experience in customer success, account management, or sales.
• Ability to prioritize tasks in a fast-paced environment without compromising quality.
• Excellent active listening and written communication skills; able to present information clearly to users and prospects via phone and email.
• Knowledge of customer success, Power BI and Salesforce is a plus.
• Data-driven problem solving and independent, team-oriented work style.

Responsibilities

• Lead SMB growth, focusing on expanding the growing SMB user base.
• Own the post-purchase journey from adoption to expansion.
• Identify and pursue upsell and cross-sell opportunities from existing customers.
• Build deep relationships from onboarding onward as the primary contact.
• Collaborate with Product, Sales, Success, and Marketing to ensure a seamless user experience.
• Provide feedback to Product and help deliver user-focused solutions.
• Travel to user sites for meetings, support, and engagement as needed.

Skills

Customer success

Account management

Sales

Active listening

Written communication

Presentation

Power BI

Salesforce

Data-driven decision making

Problem solving

Tools

Power BI

Salesforce

Job description

Bentley Systems, Incorporated is seeking a User Engagement Advocate SMB to nurture and grow our SMB and e-commerce customer base in a hybrid role in Kuala Lumpur. You will manage post-purchase journeys, drive adoption, and pursue expansion through upsell and cross-sell opportunities, acting as the bridge between user needs and Bentley solutions.

You will collaborate with Product, Sales and Success teams to ensure a seamless user experience, build strong relationships from onboarding, and travel