User Engagement Advocate

Bentley Systems, Incorporated; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Bentley Impact Day

Colleague recognition program

Global wellbeing initiatives

Job summary

Bentley Systems, Incorporated is seeking a User Engagement Advocate SMB to nurture and grow our SMB and e-commerce customer base in a hybrid role in Kuala Lumpur. You will manage post-purchase journeys, drive adoption, and pursue expansion through upsell and cross-sell opportunities, acting as the bridge between user needs and Bentley solutions.

You will collaborate with Product, Sales and Success teams to ensure a seamless user experience, build strong relationships from onboarding, and travel

Qualifications

• 2–5 years of experience in customer success, account management, or sales.
• Ability to prioritize tasks in a fast-paced environment without compromising quality.
• Excellent active listening and written communication skills; able to present information clearly to users and prospects via phone and email.
• Knowledge of customer success, Power BI and Salesforce is a plus.
• Data-driven problem solving and independent, team-oriented work style.

Responsibilities

• Lead SMB growth, focusing on expanding the growing SMB user base.
• Own the post-purchase journey from adoption to expansion.
• Identify and pursue upsell and cross-sell opportunities from existing customers.
• Build deep relationships from onboarding onward as the primary contact.
• Collaborate with Product, Sales, Success, and Marketing to ensure a seamless user experience.
• Provide feedback to Product and help deliver user-focused solutions.
• Travel to user sites for meetings, support, and engagement as needed.

Skills

Customer success

Account management

Sales

Active listening

Written communication

Presentation

Power BI

Salesforce

Data-driven decision making

Problem solving

Tools

Power BI

Salesforce

Job description

## User Engagement AdvocateApply: Hybrid: Kuala Lumpur, Selangor, Malaysia: Full time: Posted 11 Days Ago: RC58**Location:** Hybrid / Home-Based, Malaysia**Position Summary**:We are looking for a User Engagement Advocate SMB who can help us nurture and grow our SMB & e-commerce customer base. You will have the opportunity to build and maintain relationships with our users and ultimately ensure they continue to realize the value of our products through contract growth and renewal. Come join our awesome team and be part of a passionate group that’s creating something special within our user base.**Responsibilities**:* Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base.* Take ownership of their post-purchase journey, from adoption to expansion.* Actively seek out new opportunities from the existing customer base with the help of upselling and cross-selling.* Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, it would be the first point of contact.* Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions!* Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships.* Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint.* Work with our Product team to provide feedback and explore and deliver solutions.* Work with our Marketing team to build user advocacy.* Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.* You may require travelling to user sites for meetings, support, and engagement**Qualifications**:* 2 to 5 years of experience in customer success, account management, or sales function.* Ability to prioritize tasks in a fast-paced environment without compromising the quality of work.* Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email.* Knowledge of customer success, power BI and/or Salesforce is a plus. Passionate about providing users with a positive experience.* Ability to problem solve and propose solutions using data to drive decisions. Self-motivated and results-oriented, with the ability to work independently and as part of a team.This is a Hybrid role. **What We Offer:*** Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.* An attractive salary and benefits package.* Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.* Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.* A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.* Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.