Shop Manager, AEON Wellness - Based in AEON Mall KL Midtown

AEON Co. (M) Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Training & development

Friendly work environment

Open AEON Mall KL Midtown

Job summary

AEON Wellness in Kuala Lumpur is seeking a Shop Manager to lead our retail operations at AEON Mall KL Midtown and inspire a high-performing team. You will drive sales, coach staff, ensure exceptional customer service, and maintain stock integrity.

Responsibilities include daily store management, KPI reporting, merchandising to company standards, and enforcing SOPs and safety rules. The role requires strong leadership, shift planning, and a customer-centric mindset.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing or related field.
• Minimum 3–5 years of retail supervisory or management experience, preferably in pharmacy, health & beauty, personal care or FMCG retail.
• Strong leadership, communication and people management skills.
• Customer-oriented with strong problem-solving abilities.
• Good business acumen with the ability to drive sales and achieve targets.
• Willing to work on shifts, weekends and public holidays.

Responsibilities

• Manage the overall daily operations of the store to ensure smooth and efficient business performance.
• Lead, coach, motivate and develop the store team to achieve sales and operational targets.
• Deliver excellent customer service and create a positive shopping experience for every customer.
• Monitor sales performance and implement action plans to achieve monthly sales targets.
• Ensure products are well displayed, adequately stocked, and merchandised according to company standards.
• Maintain accurate inventory control and minimize stock losses.
• Ensure compliance with company policies, SOPs, safety standards and operational procedures.
• Prepare store reports, monitor KPIs and analyze business performance.
• Build a positive working culture while maintaining high employee engagement.

Skills

Leadership

Communication

People management

Customer service

Problem solving

Business acumen

Education

Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing or related field

Job description

Shop Manager, AEON Wellness - Based in AEON Mall KL Midtown

AEON Wellness is looking for a passionate and experienced Shop Manager to lead our retail operations and inspire a high-performing team. If you have strong leadership skills, enjoy delivering excellent customer service, and are passionate about the health and wellness industry, we would love to hear from you.

Job Responsibilities:-

Manage the overall daily operations of the store to ensure smooth and efficient business performance.

Lead, coach, motivate and develop the store team to achieve sales and operational targets.

Deliver excellent customer service and create a positive shopping experience for every customer.

Monitor sales performance and implement action plans to achieve monthly sales targets.

Ensure products are well displayed, adequately stocked, and merchandised according to company standards.

Maintain accurate inventory control and minimize stock losses.

Ensure compliance with company policies, SOPs, safety standards and operational procedures.

Prepare store reports, monitor KPIs and analyze business performance.

Build a positive working culture while maintaining high employee engagement.

Job Requirements:-

Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing or related field.

Minimum 3–5 years of retail supervisory or management experience, preferably in pharmacy, health & beauty, personal care or FMCG retail.

Strong leadership, communication and people management skills.

Customer-oriented with strong problem-solving abilities.

Good business acumen with the ability to drive sales and achieve targets.

Willing to work on shifts, weekends and public holidays.

The candidate must be able to work in AEON Mall KL Midtown.

What We Offer

Competitive salary and attractive benefits.

Career growth and development opportunities.

Comprehensive training and leadership development.

Friendly and supportive working environment.

Opportunity to be part of the exciting opening of AEON Mall KL Midtown.

Be part of our journey and grow your career with AEON Wellness!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Are you available for shift work?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• Do you possess or have access to your own transportation?

Fashion Retail & Department Stores More than 10,000 employees

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences

Committed to Customer Satisfaction

AEON Malaysia is a leading retail company offering a wide variety of products and services. Our stores provide groceries, home goods like electronics, furniture, and bedding, as well as fashion items. We also offer services such as credit and loyalty programs, financial services, and online shopping.

With over 30 locations across Malaysia, AEON is dedicated to ensuring customer happiness and satisfaction. We focus on creating a friendly and welcoming shopping environment, supported by knowledgeable staff who are ready to assist with any needs.

As a pioneer in the Malaysian retail industry, AEON plays a significant role in shaping shopping experiences