Shipping & Customer Service Operations Coordinator

Infinity Logistics Sdn Bhd; Shah Alam; On-site; MYR 29,000 - 36,000; Full time

Benefits offered by this job

Free parking

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Professional development

Job summary

Infinity Logistics Sdn Bhd in Shah Alam is seeking an Operations cum Customer Service Executive/Coordinator to manage shipment bookings and coordinate with shipping lines. You will create and verify shipping documents, invoices, packing lists, and instructions, and liaise with internal teams, agents, and customers to keep operations running smoothly.

You will monitor shipments, file and update documents, and prepare reports on shipment volume and operational activities.

Qualifications

• Diploma qualification required or equivalent.
• Strong communication and interpersonal skills are essential.
• On-the-job training will be provided.

Responsibilities

• Handle shipment bookings and coordinate schedules with shipping lines.
• Create and verify shipping documents such as invoices, packing lists and instructions.
• Liaise with internal departments, agents and customers to ensure smooth operations.
• Monitor shipment progress and keep documents properly filed and updated.
• Issue customer invoices for LCL and FCL shipments and verify vendor charges with Finance.
• Prepare regular reports on shipment volume and operational activities.
• Develop backup plans for delays, cancellations and other problems.

Skills

Computer literate

Good communication

Education

Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent

Job description

Infinity Logistics Sdn Bhd in Shah Alam is seeking an Operations cum Customer Service Executive/Coordinator to manage shipment bookings and coordinate with shipping lines. You will create and verify shipping documents, invoices, packing lists, and instructions, and liaise with internal teams, agents, and customers to keep operations running smoothly.

You will monitor shipments, file and update documents, and prepare reports on shipment volume and operational activities.