Global Shipping Coordinator & Customer Care

ACE MARINE SHIPPING SDN. BHD.; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

ACE MARINE SHIPPING SDN. BHD. is seeking a shipping coordinator in Johor Bahru. You will coordinate shipments, communicate with customers about requirements, and ensure timely assistance for enquiries.

You will prepare shipping documentation, monitor progress, and liaise with internal teams, customers, transporters and overseas agents to ensure smooth operations in a fast-paced environment.

Qualifications

• 1–2 years of experience in freight forwarding, shipping, logistics or customer service.
• Proficient communicator in English and Bahasa Malaysia.
• Mandarin/Chinese language skills are a plus.

Responsibilities

• Communicate with customers to understand shipment requirements and provide timely assistance.
• Coordinate opening and maintenance of job files with proper shipping documents.
• Prepare shipping instructions, delivery orders and documentation for cargo movement.
• Monitor shipment progress and update customers on vessel departure, status and ETA.
• Prepare and distribute pre-alerts to customers, agents and overseas counterparts.
• Follow up on delivery orders and ensure documents are checked and filed.
• Review files to ensure charges are recorded accurately in the system.
• Prepare and issue customer invoices with proper supporting documents.
• Liaise with internal teams, customers, transporters and overseas agents for smooth coordination.

Skills

Freight forwarding

Shipping logistics

Customer service

Communication

Organization

Multitasking

Language: English

Language: Bahasa Malaysia

Mandarin/Chinese (advantage)

Job description

ACE MARINE SHIPPING SDN. BHD. is seeking a shipping coordinator in Johor Bahru. You will coordinate shipments, communicate with customers about requirements, and ensure timely assistance for enquiries.

You will prepare shipping documentation, monitor progress, and liaise with internal teams, customers, transporters and overseas agents to ensure smooth operations in a fast-paced environment.