Freight Operations & Customer Service Executive

Sinotrans Malaysia; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Job summary

Sinotrans Malaysia in Shah Alam is seeking a capable Logistics Coordinator to coordinate air, sea and land freight, manage bookings, and track milestones while maintaining accurate records in the operating system. Working location is Setia Alam.

You will support the BD team to meet customers' operational requirements, respond to inquiries within 24 hours, and ensure ISO 9001 compliance while maintaining strong client relationships. Training provided for fresh graduates.

Qualifications

• Diploma in Logistics/Supply Chain Management or equivalent.
• 2 years of experience in freight forwarding or logistics preferred (fresh graduates welcome, training provided).
• Experience in customs declarations is a plus.
• KEK certificate is an added advantage.
• Ability to communicate in Mandarin, English and Bahasa Melayu; Mandarin proficiency required.

Responsibilities

• Coordinate and manage freight operations (Air, Sea and Land) including bookings with carriers, co-loaders, and truckers.
• Monitor shipment milestones to ensure timely delivery and address delays or discrepancies.
• Collaborate with BD team to fulfill customers' operational requirements.
• Acknowledge and respond to customer emails within 24 hours.
• Perform data entry and maintain accurate records in the operating system.
• Update AP/AR records and assist with vendor invoicing for payment processing.
• Ensure all mandatory documentation is filed for each job with quotations referencing.
• Handle customer inquiries promptly to maintain high satisfaction levels.
• Maintain strong relationships with existing clients and track KPI adherence.
• Ensure compliance with ISO 9001 policies and participate in audits.

Skills

Mandarin communication

Bahasa Melayu communication

English communication

Interpersonal skills

Education

Diploma in Logistics/Supply Chain Management

Job description

Sinotrans Malaysia in Shah Alam is seeking a capable Logistics Coordinator to coordinate air, sea and land freight, manage bookings, and track milestones while maintaining accurate records in the operating system. Working location is Setia Alam.

You will support the BD team to meet customers' operational requirements, respond to inquiries within 24 hours, and ensure ISO 9001 compliance while maintaining strong client relationships. Training provided for fresh graduates.