Shift NOC/BMS Engineer

Manpower Staffing Services (Malaysia) Sdn. Bhd.; Sedenak; On-site; MYR 78,000 - 112,000; Full time

Job summary

Manpower Staffing Services (Malaysia) Sdn. Bhd. is seeking a Network Operation Centre (NOC) Shift Engineer to monitor and manage critical facility and network systems in a 24/7 data centre environment.

You will perform real-time alarm analysis, handle incidents, coordinate with engineering teams and vendors, and maintain up-to-date documentation. On-site in Johor Bahru, you will participate in change management and shift handovers.

Qualifications

• Bachelor's degree in IT/CS or related discipline.
• Minimum 3 years in NOC or data centre environment.
• Experience with network monitoring tools and ITIL.
• Familiar with routers, switches, firewalls, load balancers.
• Strong troubleshooting and root cause analysis.
• Willing to work 24/7 with on-call rotations.
• Excellent collaboration and documentation skills.

Responsibilities

• Monitor and manage facility systems (power, HVAC, fire suppression).
• Ensure uptime and availability of facility services.
• Eyes on glass for facility alarms.
• Analyze alarms and propose reductions.
• Monitor network performance, analyze logs, respond to alerts.
• Incident management for network incidents; escalate and resolve.
• Maintain network documentation including diagrams and configurations.
• Participate in change management and implement changes with minimal disruption.
• Collaborate with IT teams and vendors.
• Document SOPs and incident reports.
• Shift handover with thorough updates.

Skills

NOC operations

ITIL knowledge

Network monitoring

Root cause analysis

On-call support

Documentation

Shift handover

Education

Bachelor's degree in IT/CS

Tools

Routers

Switches

Firewalls

Load balancers

NOC tools

Job description

Network Operation Centre (NOC) Shift Engineer

• Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.


• Ensure uptime and availability of all facility-related services.


• Conduct \"eyes on glass\" for the facility equipment alarms.


• Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team.


• This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.


• Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.


• Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.


• Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.


• Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.


• Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.


• Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.


• Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.

• A degree in Information Technology, Computer Science, or a related discipline is often required.


• Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.


• Experience with network monitoring tools and technologies eg. ITIL.


• Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.


• Understanding of network security principles and practices.


• Proficiency in troubleshooting network issues and conducting root cause analysis.


• 24/7 operational environment, including on-call rotations.

Location:

On-site-Johor Bahru, Malaysia