Shift NOC/BMS Engineer

Manpower Malaysia; Sedenak; On-site; MYR 67,000 - 100,000; Full time

Job summary

Manpower Malaysia is seeking a Network Operation Centre (NOC) Shift Engineer to monitor and manage critical facility systems, including power, cooling, and fire suppression, ensuring uptime and availability. You will perform eyes on glass, analyze alarms, and coordinate with engineers and vendors to resolve incidents.

The role requires a degree in IT/CS, at least 3 years in NOC or data centre environments, and familiarity with network hardware, ITIL practices, and 24/7 on-call rotations.

Qualifications

• Minimum 3 years in a NOC or data centre environment.
• Experience with network monitoring tools and ITIL practices.
• Familiarity with routers, switches, firewalls, and load balancers.

Responsibilities

• Monitor and manage power, cooling, and fire suppression systems to ensure uptime.
• Perform eyes-on-glass for alarms and analyze incidents to determine root causes.
• Coordinate with engineering, system admins, and vendors to resolve issues.
• Maintain up-to-date network documentation and SOPs.
• Participate in change management and shift handovers.

Skills

Network monitoring

Incident management

Troubleshooting

Communication

On-call

Education

Bachelor's degree in IT/CS or related field

Tools

ITIL

SNMP

Network hardware

Job description

Network Operation Centre (NOC) Shift Engineer

• Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.
• Ensure uptime and availability of all facility-related services.
• Conduct "eyes on glass" for the facility equipment alarms.
• Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team.
• This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.
• Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.
• Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.
• Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.
• Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.
• Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.
• Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.
• Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.
• A degree in Information Technology, Computer Science, or a related discipline is often required.
• Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
• Experience with network monitoring tools and technologies eg. ITIL.
• Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and conducting root cause analysis.
• 24/7 operational environment, including on-call rotations.