Shift NOC Engineer

JLL; Johor; On-site; MYR 67,000 - 134,000; Full time

Job summary

JLL seeks a Network Operation Centre (NOC) Shift Engineer in Malaysia, Johor, to monitor critical facility systems (power including generators, cooling, and fire suppression) and ensure uptime of data centre services. You will perform eyes on glass for alarms and coordinate with cross-functional teams to maintain service availability.

You will analyze alarms, review logs, manage incidents, and participate in change management.

Qualifications

• Diploma or degree in IT/CS required.
• Minimum 3 years NOC or data centre experience.
• Experience with routers, switches, firewalls, and load balancers.
• Proficient in root cause analysis and troubleshooting.
• Familiar with ITIL and network monitoring tools.

Responsibilities

• Monitor and manage critical facility systems (power including generators, cooling, and fire suppression).
• Ensure uptime and availability of facility services.
• Conduct eyes on glass for alarms.
• Analyze alarms and propose reductions.
• Monitor network performance, logs, and respond to alerts.
• Handle and manage network incidents; escalate as needed.
• Maintain network documentation and diagrams.
• Participate in change management with minimal disruption.
• Collaborate with IT teams and vendors; communicate updates.
• Maintain SOPs and incident reports.
• Ensure smooth shift handovers.
• Stay updated with network technologies; pursue training.

Skills

NOC experience

On-call rotations

Troubleshooting

Incident management

Network monitoring

Education

Diploma/Degree in IT or CS

Tools

ITIL

Network monitoring tools

Job description

Network Operation Centre (NOC) Shift Engineer

• Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.
• Ensure uptime and availability of all facility-related services.
• Conduct “eyes on glass” for the facility equipment alarms.
• Perform alarm analysis and propose suggestion to reduce the alarms to the engineering team.
• This includes monitoring network performance, analyzing logs, and responding to alerts and incidents.
• Incident Management: Handle and manage network incidents, including recording incidents, escalating as needed, and ensuring timely resolution. Collaborate with cross-functional teams, such as engineering team, system administrators, and vendors, to resolve complex issues.
• Maintain accurate and up-to-date network documentation for BMS systems, including network diagrams, configurations, and procedures. Document network changes, troubleshooting steps, and resolutions for future reference.
• Change Management: Participate in change management processes, ensuring that changes are properly planned, tested, and implemented with minimal disruption to data centre services.
• Collaboration and Communication: Collaborate with other IT teams, including network engineers, system administrators, and help desk personnel, to address network-related issues. Communicate effectively with stakeholders, providing timely updates on network incidents and resolutions.
• Continuous Learning: Stay up-to-date with emerging network technologies, industry best practices, and advancements in network monitoring tools. Continuously enhance technical skills through self-learning, training, and certifications.
• Documentation: Maintain accurate and up-to-date documentation, including network diagrams, standard operating procedures (SOPs), and incident reports.
• Shift Handover: Ensure smooth transitions between shifts by providing thorough updates and documentation to the next shift or manager.
• A diploma or degree in Information Technology, Computer Science, or a related discipline is often required.
• Experience: Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
• Experience with network monitoring tools and technologies eg. ITIL.
• Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
• Understanding of network security principles and practices.
• Proficiency in troubleshooting network issues and conducting root cause analysis.
• 24/7 operational environment, including on-call rotations.