Shift Leader, Outlet Operations & Service Quality

Borneo Asian Food Permaisuri Mall Miri; Miri; On-site; MYR 39,000 - 56,000; Full time

Job summary

SB SUPPLIES & LOGISTICS SDN BHD in Sarawak is seeking a Supervisor / Shift In-Charge to manage daily outlet operations for our SugarBun and PEZZO QSR outlets. You will ensure smooth workflow, uphold SOPs, monitor service quality, and supervise staff to maintain high standards.

The role requires strong leadership, attention to detail, and the ability to operate independently while coordinating with the management team. Relevant certifications in food safety and halal awareness are preferred.

Qualifications

• Strong leadership and supervisory skills.
• Ability to handle outlet operations independently.
• Knowledge of food safety requirements and hygiene standards.
• Experience with staff management and performance monitoring.
• Proficiency in cash handling and financial reconciliation.
• Compliance with required certifications such as Food Handling Course, Typhoid Vaccination, and Halal Awareness Training.

Responsibilities

• Manage and oversee daily outlet operations to ensure smooth and efficient workflow.
• Ensure all opening, operating, and closing procedures are properly carried out.
• Monitor service quality, food preparation, cleanliness, and customer experience.
• Lead, guide, and supervise outlet staff during daily operations.
• Allocate staff duties according to operational needs.
• Monitor staff attendance, punctuality, discipline, grooming, and compliance with company rules.
• Ensure food and beverage preparation follows company SOP and standard recipes.
• Monitor food quality, portion control, presentation, and consistency.
• Monitor daily stock levels and ensure sufficient ingredients and supplies are available.
• Perform closing procedures including cash counting, payment reconciliation, and outlet checking.

Skills

Leadership

Staff management

Cash handling

Food safety

Attention to detail

SOP compliance

Job description

SB SUPPLIES & LOGISTICS SDN BHD in Sarawak is seeking a Supervisor / Shift In-Charge to manage daily outlet operations for our SugarBun and PEZZO QSR outlets. You will ensure smooth workflow, uphold SOPs, monitor service quality, and supervise staff to maintain high standards.

The role requires strong leadership, attention to detail, and the ability to operate independently while coordinating with the management team. Relevant certifications in food safety and halal awareness are preferred.