Shift Leader: People, Ops & Service Excellence

Wallace Burger & Chicken; Ayer Itam; On-site; MYR 78,000 - 112,000; Full time

Job summary

Wallace Burger & Chicken in Ayer Itam, Penang is seeking a hands-on operations supervisor to oversee daily shifts and staff, manage inventory, and uphold food safety and cleanliness (QSC). You will help drive budgets and deliver outstanding customer service across the restaurant.

The role emphasizes people development, training, and efficient operation, ensuring consistent product quality and smooth service during peak hours in a busy outlet.

Responsibilities

• Focusing on people and operations by handling daily shifts, managing staff, controlling inventory, ensuring food safety & cleanliness (QSC), managing budgets and delivering excellent customer service, often overseeing key systems like Training or Inventory.

Job description

Wallace Burger & Chicken in Ayer Itam, Penang is seeking a hands-on operations supervisor to oversee daily shifts and staff, manage inventory, and uphold food safety and cleanliness (QSC). You will help drive budgets and deliver outstanding customer service across the restaurant.

The role emphasizes people development, training, and efficient operation, ensuring consistent product quality and smooth service during peak hours in a busy outlet.