Shift Global Agents Executive (Contract- Fresh Graduates Welcome)

Intellipro Singapore Pte. Ltd.; Petaling Jaya; On-site; MYR 33,000 - 50,000; Full time

Job summary

Shift Global Agents Executive (Contract- Fresh Graduates Welcome) at Intellipro Singapore Pte. Ltd. in Malaysia manages inbound data cleansing and classification of dutiable materials, and handles outbound data entry to meet productivity and quality standards.

The role requires accurate data capture, adherence to SOPs, and strong English communication. Fresh graduates are welcome to apply, with responsibilities spanning tracking, invoicing, risk assessment, and compliance processes.

Qualifications

• Minimum typing speed of 30 words per minute with 90% or higher accuracy.
• Communication skills (English), spoken and written.
• Knowledge of operations, systems, products, services and procedures.
• Experience in knowledge of Network Operation following Company training.
• Analysis: breaks down a problem, situation or process into parts.
• Planning & organizing: sets goals and action sequence.
• Decision making: makes timely and appropriate choices.
• Results orientation: aims for measurable outcomes.
• Accountability: keeps commitments and adheres to policies.

Responsibilities

• Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
• Capture data for risk assessments using existing systems (e.g., ICS/ECS, DPSS).
• Ensure data for shipment movement aligns with Global SOP and Customs requirements.
• Verify data for track and trace and invoicing functions.
• Identify discrepancies and follow the exception process to resolve issues.
• Respect cut-off times for each shipment type and ensure timelines are met.

Skills

Typing speed 30 wpm

English communication

Data entry accuracy

Analytical thinking

Planning & organizing

Decision making

Results orientation

Accountability

Tools

ICS/ECS

DPSS

Job description

Shift Global Agents Executive (Contract- Fresh Graduates Welcome)

Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels. Responsible for SVC's outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.

Key responsibilities

• Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC)
• Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted
• Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS
• Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements
• Ensure correct data is captured for track and trace functions
• Ensure correct data is captured for invoicing of shipment
• Capture data from the paperwork presented within the application in accordance with the instructions outlined
• Identify discrepancies within the paperwork and follow exception process to allow for identification of the issues
• Verify data present within the system, confirming accuracy and where discrepancies exist either take corrective action or where unable to resolve, follow the exception process
• Be aware of the cut-off times outlined for each shipment type, each SVC, and ensure compliance with the time lines outlined are met

About you

• Minimum typing speed of 30 words per minute with 90% or higher accuracy
• Communication skills (English), spoken and written
• Knowledge of operations, systems, products, services and procedures
• Experience in knowledge of Network Operation following Company training
• Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another
• Planning & Organizing: Sets clear and realistic goals and objectives, establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved
• Decision Making: Makes timely and appropriate choices based on accurate analysis and experience
• Results Orientation: Continually seeks to accomplish critical tasks with measurable results
• Accountability: Acts responsibly, can be counted on to keep commitments, complies with the intent of policies, procedures and agreements

EA Licence No: 22C1076 | EA Reg No: R1106634

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Your application will include the following questions:

• How many years' experience do you have as a Data Processing Executive?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?