E‑Commerce Support Specialist – 24/7 Live Chat & KPI Focused

Private Advertiser; Shah Alam; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

Permanent employment

Comprehensive paid training

KPI-based incentive scheme

Corporate discounts

Generous annual leave

EPF and SOCSO contributions

Medical, health, and life insurance

Dental and optical claim allowances

Integrated link bridge to LRT/KTM Subi

Job summary

Private Advertiser in Malaysia is hiring a Customer Service Representative for the October intake to handle inbound and outbound customer interactions across channels such as Live Chat. You will deliver professional, accurate, and high-quality service to ensure an exceptional customer experience.

You'll build relationships with internal and external stakeholders, perform accurate data entry, and meet individual and departmental targets.

Qualifications

• Minimum qualification: SPM or higher.
• Strong command of English (written and spoken).
• Excellent multitasking and problem-solving skills.
• Customer-focused mindset with a positive and service-oriented attitude.
• Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
• Willing to work on a 24-hour rotational shift, including weekends and public holidays.
• At least 1 year of customer service or airline-related contact centre experience is an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Manage inbound and outbound customer interactions across various channels such as Live Chat.
• Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
• Build and maintain strong working relationships with internal and external stakeholders.
• Perform data entry tasks with a high degree of accuracy and efficiency.
• Consistently meet individual and departmental performance targets.
• Undertake any additional tasks or responsibilities as assigned by company leadership.

Skills

Multitasking

Problem solving

Customer-focused

Empathy

Adaptability

Education

SPM or higher

Job description

Private Advertiser in Malaysia is hiring a Customer Service Representative for the October intake to handle inbound and outbound customer interactions across channels such as Live Chat. You will deliver professional, accurate, and high-quality service to ensure an exceptional customer experience.

You'll build relationships with internal and external stakeholders, perform accurate data entry, and meet individual and departmental targets.