ServiceNow Solution Lead - ITSM/ITOM Architect

Avensys Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Avensys Consulting Pte Ltd in KL, Malaysia, seeks a ServiceNow Solution Lead to own design and scope for ASEAN pursuits. You will design ITSM, ITOM, CMDB, and Service Catalog modules, deliver tailored demos, and guide workshops with the KL team.

You will apply ITIL-aligned practices, build design documents, and contribute to pricing for proposals. This permanent role offers a collaborative, growth-focused environment and strong career progression.

Qualifications

• 3 to 5 years of hands-on ServiceNow configuration and design experience.
• CSA certification active.
• Experience designing ITSM or ITOM modules.
• Experience owning solution design on at least one pursuit.
• Experience building and delivering ServiceNow demos or PoVs.
• Experience contributing to pricing for solution proposals.
• Comfortable using AI tools to support solution design, scoping, and documentation.
• Ability to run customer-facing requirements and design workshops.

Responsibilities

• Own the ServiceNow solution design and scope on assigned ESM pursuits across the ASEAN market.
• Work alongside the senior ServiceNow solutioner in KL, taking design guidance and escalation support on complex pursuits.
• Design ServiceNow modules (ITSM, ITOM, CMDB, Service Catalog) to meet customer requirements.
• Build and deliver tailored ServiceNow demonstrations and proof-of-value environments that show the solution working against the customer's own scenarios.
• Design how service management workflows extend beyond IT into HR, facilities, and shared-services use cases.
• Lead solution design workshops and translate business requirements into a ServiceNow solution design.
• Apply ITIL-aligned service management practice to solution design and process definition.
• Produce solution design documents, scope definitions, and technical specifications.
• Build pricing for ESM proposals: effort estimation, ServiceNow licensing, and commercial input working with the deal team.

Skills

ServiceNow configuration

ServiceNow CSA

Module design ITSM/ITOM

Solution ownership

Demos/PoV

Pricing input

AI tools in design

Requirements workshops

Job description

Avensys Consulting Pte Ltd in KL, Malaysia, seeks a ServiceNow Solution Lead to own design and scope for ASEAN pursuits. You will design ITSM, ITOM, CMDB, and Service Catalog modules, deliver tailored demos, and guide workshops with the KL team.

You will apply ITIL-aligned practices, build design documents, and contribute to pricing for proposals. This permanent role offers a collaborative, growth-focused environment and strong career progression.