ServiceNow Solution Lead

Avensys Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Benefits package

Fun collaborative environment

Job summary

Avensys Consulting Pte Ltd in Kuala Lumpur is seeking a ServiceNow Solution Lead to own the solution design and scope during pursuits in the ASEAN market. This mid-level contributor works with delivery teams post-deal handover and collaborates with a senior KL-based mentor.

You will design ITSM, ITOM, CMDB, and Service Catalog modules, build demos and value proofs, and help translate business requirements into actionable service management solutions.

Qualifications

• 3 to 5 years of hands-on ServiceNow configuration and solution design experience.
• ServiceNow Certified System Administrator (CSA), active
• Demonstrated experience designing at least one ServiceNow module solution (ITSM, ITOM, or equivalent)
• Experience owning solution design on at least one pursuit, or acting as solution owner on a workstream
• Experience building and delivering ServiceNow demos or proof-of-value environments to customers
• Experience contributing to effort estimation and pricing for solution proposals
• Comfortable using AI tools to support solution design, scoping, and documentation
• Ability to run customer-facing requirements and design workshops
• Strong written and verbal communication in English; an additional ASEAN language an advantage
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Responsibilities

• Own the ServiceNow solution design and scope on assigned ESM pursuits across the ASEAN market.
• Work alongside the senior ServiceNow solutioner in KL, taking design guidance and escalation support on complex pursuits.
• Design ServiceNow modules (ITSM, ITOM, CMDB, Service Catalog) to meet customer requirements.
• Build and deliver tailored ServiceNow demonstrations and proof-of-value environments that show the solution working against the customer's own scenarios.
• Design how service management workflows extend beyond IT into HR, facilities, and shared-services use cases.
• Lead solution design workshops and translate business requirements into a ServiceNow solution design.
• Apply ITIL-aligned service management practice to solution design and process definition.
• Produce solution design documents, scope definitions, and technical specifications.
• Build pricing for ESM proposals: effort estimation, ServiceNow licensing, and commercial input working with the deal team.
• Work with delivery teams during the pursuit to validate solution feasibility, scope, and effort estimates.
• Hand over the solution design, scope, and estimates cleanly to delivery at deal close, and stay available for solution clarification.
• Maintain ServiceNow certifications and build capability in Now Assist and AI-powered service operations

Skills

ServiceNow configuration

Solution design

Requirements gathering

Stakeholder communication

Pre-sales support

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Boomi

IntegrationHub

APIs

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Type: Permanent Role

The ServiceNow Solution Lead is a mid-level individual contributor within DXC's Enterprise Service Management (ESM) practice, serving customers across the ASEAN market from a Kuala Lumpur base. This is a pre-sales solutioning role: it owns the ServiceNow solution design and scope during the pursuit, working with delivery teams to validate feasibility and estimates. Once a deal is won, the delivery team takes over implementation. The Solution Lead supports a clean handover and stays available for solution clarification, but does not lead or own delivery.

The role works alongside a senior ServiceNow solutioner based in Kuala Lumpur, who provides design guidance, escalation support, and mentoring on complex pursuits. This gives the Solution Lead room to own the solution while building toward a senior solution architect path.

Enterprise Service Management extends service management disciplines (request, incident, change, asset, and workflow) beyond IT into HR, facilities, finance, and customer-facing operations. The Solution Lead designs ServiceNow to deliver that single, orchestrated service experience across the enterprise.

Key Responsibilities

• Own the ServiceNow solution design and scope on assigned ESM pursuits across the ASEAN market
• Work alongside the senior ServiceNow solutioner in KL, taking design guidance and escalation support on complex pursuits
• Design ServiceNow modules (ITSM, ITOM, CMDB, Service Catalog) to meet customer requirements
• Build and deliver tailored ServiceNow demonstrations and proof-of-value environments that show the solution working against the customer's own scenarios
• Design how service management workflows extend beyond IT into HR, facilities, and shared-services use cases
• Lead solution design workshops and translate business requirements into a ServiceNow solution design
• Apply ITIL-aligned service management practice to solution design and process definition
• Produce solution design documents, scope definitions, and technical specifications
• Build pricing for ESM proposals: effort estimation, ServiceNow licensing, and commercial input working with the deal team
• Work with delivery teams during the pursuit to validate solution feasibility, scope, and effort estimates
• Hand over the solution design, scope, and estimates cleanly to delivery at deal close, and stay available for solution clarification
• Maintain ServiceNow certifications and build capability in Now Assist and AI-powered service operations

Requirements

• 3 to 5 years of hands-on ServiceNow configuration and solution design experience
• ServiceNow Certified System Administrator (CSA), active
• Demonstrated experience designing at least one ServiceNow module solution (ITSM, ITOM, or equivalent)
• Experience owning solution design on at least one pursuit, or acting as solution owner on a workstream
• Experience building and delivering ServiceNow demos or proof-of-value environments to customers
• Experience contributing to effort estimation and pricing for solution proposals
• Comfortable using AI tools to support solution design, scoping, and documentation
• Ability to run customer-facing requirements and design workshops
• Strong written and verbal communication in English; an additional ASEAN language an advantage for regional engagements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• ITIL 4 Managing Professional or intermediate ITIL modules
• Integration experience (Boomi, IntegrationHub, or API-led connectivity between ServiceNow and enterprise systems)
• ManageEngine experience (ServiceDesk Plus, Endpoint Central, or OpManager)
• Experience extending ServiceNow beyond ITSM (HRSD, CSM, or workplace service delivery)
• Experience with Now Assist, Virtual Agent, or Predictive Intelligence
• Exposure to ITOM Discovery and Service Mapping
• Prior pre-sales or solution consulting experience in a professional services or systems integration firm
• Domain experience in financial services, public sector, aviation, or telecommunications

WHAT'S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.