ServiceNow BA | ITSM Innovator & Process Optimizer

SRKay Consulting Group; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

SRKay Consulting Group in Malaysia seeks a skilled Business Analyst with hands-on ServiceNow experience to elicit, document, and analyze business requirements, driving improvements and automation across ITSM processes.

You will collaborate with engineers and business units to define requirements, write user-friendly documents, and outline acceptance criteria for UAT, ensuring alignment with new initiatives and policy changes.

Qualifications

• Experience in eliciting, documenting, and analyzing business requirements.
• Ability to translate requirements into system specifications for IT projects.
• Strong communication across project stakeholders and teams to drive clarity.

Responsibilities

• Elicit, document, and analyze business requirements and processes for improvement and automation.
• Troubleshoot workflow issues for users; write requirements and perform test user functionality.
• Translate business needs into system requirement specifications and archiving for Demand and SDLC repositories.

Skills

ITSM processes

Requirements gathering

Stakeholder communication

Education

ServiceNow Certification

Tools

ServiceNow

Job description

SRKay Consulting Group in Malaysia seeks a skilled Business Analyst with hands-on ServiceNow experience to elicit, document, and analyze business requirements, driving improvements and automation across ITSM processes.

You will collaborate with engineers and business units to define requirements, write user-friendly documents, and outline acceptance criteria for UAT, ensuring alignment with new initiatives and policy changes.