ServiceNow Business Analyst | ITSM & Integrations Expert

Dikshatek Malaysia; Kuala Lumpur; On-site; MYR 78,000 - 156,000; Full time

Job summary

Dikshatek Malaysia seeks a ServiceNow Business Analyst to drive analysis and administration within TIM. You will leverage ITIL practices, implement workflows, and integrate ServiceNow modules across ITSM processes.

The ideal candidate has 2–4 years of ServiceNow experience and holds CSA and Certified Implementation Specialist certifications. Strong communication is essential to collaborate with stakeholders at all levels.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–4 years of experience in ServiceNow business analysis and administration.
• Strong understanding of ITIL principles and experience with ITSM tools.
• Proficiency in ServiceNow development, including scripting, workflows, and integrations.
• Excellent communication and interpersonal skills to work effectively with stakeholders at all levels.
• ServiceNow certifications such as CSA and Certified Implementation Specialist.

Skills

ServiceNow development

Workflows

Integrations

ITIL/ITSM

Stakeholder communication

Scripting

Education

Bachelor's degree in Information Technology or Computer Science

CSA Certification (Certified System Administrator)

Certified Implementation Specialist

Tools

ServiceNow

Job description

Dikshatek Malaysia seeks a ServiceNow Business Analyst to drive analysis and administration within TIM. You will leverage ITIL practices, implement workflows, and integrate ServiceNow modules across ITSM processes.

The ideal candidate has 2–4 years of ServiceNow experience and holds CSA and Certified Implementation Specialist certifications. Strong communication is essential to collaborate with stakeholders at all levels.