ServiceNow SPM Lead: Portfolio & Project Delivery

EY; Kuala Lumpur; On-site; MYR 150,000 - 230,000; Full time

Benefits offered by this job

Flexible working arrangements

Continuous learning opportunities

Inclusive culture

Job summary

EY in Malaysia seeks a ServiceNow SPM Functional Business Analyst to translate business requirements into functional specs and support design, configuration, testing and implementation of the ServiceNow SPM solution.

You will engage stakeholders, facilitate workshops, document requirements, and collaborate with the implementation team through go-live, warranty and knowledge transfer to the client BAU team.

Qualifications

• Experience as a Functional Business Analyst or Consultant on ServiceNow implementations.
• Hands-on knowledge of ServiceNow SPM.
• Understanding of project, portfolio, demand and resource management processes.
• Experience facilitating workshops and translating requirements into functional specs.
• Experience with Agile delivery; Jira or Azure DevOps is a plus.
• ServiceNow certification or SPM implementation experience would be advantageous.

Responsibilities

• Engage business stakeholders to understand existing portfolio, demand, project and resource management processes.
• Facilitate requirements gathering workshops and document business and functional requirements for ServiceNow SPM.
• Translate business requirements into user stories, functional requirements and acceptance criteria for the ServiceNow team.
• Support functional design across SPM areas such as Demand, Project and Resource Management.
• Work with ServiceNow consultants, architects and developers to clarify requirements and ensure the solution meets business needs.
• Support data requirements and mapping for migration of portfolio, project, demand and resource info into ServiceNow.
• Develop and review functional test scenarios and test cases; support SIT and UAT.
• Assist go-live, warranty activities and knowledge transfer to the client BAU team.
• Ensure documentation is completed and handed over, including process docs and user guides.

Skills

Functional Business Analyst

ServiceNow SPM

Stakeholder Management

Workshop Facilitation

Agile Methodologies

Jira

Azure DevOps

ServiceNow Certification

Tools

Jira

Azure DevOps

Job description

EY in Malaysia seeks a ServiceNow SPM Functional Business Analyst to translate business requirements into functional specs and support design, configuration, testing and implementation of the ServiceNow SPM solution.

You will engage stakeholders, facilitate workshops, document requirements, and collaborate with the implementation team through go-live, warranty and knowledge transfer to the client BAU team.