ServiceNow Developer

Kerry Group; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Kerry Group is seeking a ServiceNow - Developer to drive development, integration, and enhancement of the ServiceNow platform in our Malaysia hub.

You will collaborate with IT and business teams to deliver ITSM, HRSD, CMDB/CSDM and related modules, implement APIs, and maintain security/compliance while supporting digital transformation initiatives.

Qualifications

• Bachelor’s degree in computer science, IT or related field is required.
• Certification in ServiceNow System Administration or ServiceNow Implementation is preferred.
• Experience with Agile methodologies and Scrum is a plus.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Develop, configure, and customize the ServiceNow platform to meet business requirements.
• Develop and implement ServiceNow applications including ITSM, HRSD, CMDB/CSDM, SPM, APO, ERM, Automation Hub and ITOM.
• Collaborate with cross-functional teams to gather requirements and implement solutions.
• Integrate ServiceNow with other enterprise systems using APIs and web services.
• Perform regular updates and maintenance of the ServiceNow platform.
• Ensure security and compliance of the ServiceNow platform.
• Provide technical guidance and support to junior developers and other team members.
• Stay updated with the latest ServiceNow features and industry best practices.

Skills

Strong analytical skills

Problem-solving skills

Agile methodologies

Education

Bachelor’s degree in computer science or IT

ServiceNow System Administration certification

ServiceNow Implementation certification

Scrum Master certification

Job description

Requisition ID: 66897
Position Type: FT Permanent
Workplace Arrangement: #LI-Hybrid

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

As a ServiceNow - Developer, you will play a pivotal role in the development, integration, and enhancement of the ServiceNow platform for Kerry group. Your expertise will contribute to the continuous improvement of our business processes and the delivery of high-quality solutions that meet our digital transformation, business functions and users needs.

Work Location : Malaysia - 1 Powerhouse PJ ( 5 mins walk from Bandar Utama MRT Station)

Reporting to : ServiceNow Platform Manager

Working hours : 2PM to 11PM

Key responsibilities

• Develop, configure, and customize the ServiceNow platform to meet business requirements.
• Development and implementation of ServiceNow applications, including ITSM, HRSD, CMDB/CSDM, SPM, APO, Enterprise Risk Management, Automation hub and ITOM.
• Collaborate with cross-functional teams to gather requirements and implement solutions.
• Integrate ServiceNow with other enterprise systems using APIs and web services.
• Perform regular updates and maintenance of the ServiceNow platform.
• Ensure the security and compliance of the ServiceNow platform.
• Provide technical guidance and support to junior developers and other team members.
• Stay updated with the latest ServiceNow features and industry best practices.

Qualifications and skills

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Oversee the design, development, and implementation of ServiceNow applications, including ITSM, HRSD, CMDB/CSDM, SPM, APO, Enterprise Risk Management, Automation hub and ITOM.
• 3 to 5 years of experience in ServiceNow development and administration.
• Strong analytical and problem-solving skills.
• Certification in ServiceNow System Administration or ServiceNow Implementation.
• Experience with Agile methodologies and Scrum Master certification
• Knowledge of artificial intelligence and its application in business process automation.

Preferred Skills

• ServiceNow System Administration certification.
• Experience with Agile methodologies and Scrum.
• Experience in ITSM and HRSD is a must.