ServiceNow Discovery & CMDB Administrator for Integrations

Commerz Global Service Solutions; Petaling Jaya; In loco; MYR 89.000 - 134.000; Tempo pieno

Descrizione del lavoro

Commerz Global Service Solutions in Malaysia is seeking an ITSM/CMDB Specialist to maintain accurate configuration data, support ServiceNow integrations with third-party systems, and align work with ITIL and agile practices.

The role involves configuring and maintaining APIs, improving CMDB quality, mapping services, and collaborating with stakeholders to ensure reliable visibility of IT infrastructure and services. Strong problem-solving, documentation, and proactive improvement are essential.

Competenze

• Experience with ServiceNow CMDB concepts and data modeling.
• Knowledge of discovery and service mapping principles.
• Ability to configure APIs and support integrations aligned with business needs.

Mansioni

• Support ServiceNow integrations with third-party systems.
• Configure and maintain APIs for CI/service connections.
• Troubleshoot integration-related issues to ensure data quality.
• Support CMDB data quality and platform data integrity.
• Collaborate with stakeholders on configuration and service dependencies.
• Create and maintain technical documentation related to CMDB and integrations.
• Monitor system performance and identify opportunities for improvement.

Conoscenze

ITSM/ITIL principles

Agile methodologies

Configuration management

Strumenti

ServiceNow CMDB

APIs integration

Discovery & Service Mapping

Descrizione del lavoro

Commerz Global Service Solutions in Malaysia is seeking an ITSM/CMDB Specialist to maintain accurate configuration data, support ServiceNow integrations with third-party systems, and align work with ITIL and agile practices.

The role involves configuring and maintaining APIs, improving CMDB quality, mapping services, and collaborating with stakeholders to ensure reliable visibility of IT infrastructure and services. Strong problem-solving, documentation, and proactive improvement are essential.