Servicenow Business Analyst( Kuala Lumpur)

SRKay Consulting; Malaysia; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

SRKay Consulting Group in Malaysia seeks a skilled Business Analyst with hands-on ServiceNow experience to elicit, document, and analyze business requirements, driving improvements and automation across ITSM processes.

You will collaborate with engineers and business units to define requirements, write user-friendly documents, and outline acceptance criteria for UAT, ensuring alignment with new initiatives and policy changes.

Formación

• Experience in eliciting, documenting, and analyzing business requirements.
• Ability to translate requirements into system specifications for IT projects.
• Strong communication across project stakeholders and teams to drive clarity.

Responsabilidades

• Elicit, document, and analyze business requirements and processes for improvement and automation.
• Troubleshoot workflow issues for users; write requirements and perform test user functionality.
• Translate business needs into system requirement specifications and archiving for Demand and SDLC repositories.

Conocimientos

ITSM processes

Requirements gathering

Stakeholder communication

Educación

ServiceNow Certification

Herramientas

ServiceNow

Descripción del empleo

Role & responsibilities

Business Process Analysis: Elicit, document, and analyze business requirements and processes to identify opportunities for improvement and automation.

• This role will also trouble-shoot workflow issues for users, write requirements, and perform test user functionality
• The BA will provide analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
• The BA will utilize the Demand and SDLC repository to archive, create lists, and document requirements
• Devises or modifies team procedures to streamline
• Work with business units to document use cases requests, define requirements, and outline UAT Acceptance criteria
• Support business process re-engineering efforts to configure the system to meet new initiatives or policies
• Perform a gap analysis of current/desired processes and ServiceNow functionality when required
• The BA will provide effective and comprehensive communication project wide, and engage across the team and project stakeholders
• Coordinate and conduct working sessions to gather and document requirements
• Work closely with engineers to ensure all requirements are understood, documented, and tested

Preferred candidate profile

• Minimum 3 years of hands-on experience with ServiceNow, including a strong understanding of ITSM processes and best practices.
• Servicenow Certification is a MUST