Service Technician

Mastersteel Medical Sdn Bhd; Ampang Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

Mastersteel Medical Sdn Bhd seeks a dedicated Service Technician for on-site support in Ampang, Malaysia. The role includes installation, maintenance and repair of medical beds and related accessories at customer locations and within facilities.

You will diagnose issues, troubleshoot mechanical and electrical faults, and coordinate with hospital staff and internal teams to ensure safe, efficient operation. Strong communication and hands-on skills are essential.

Qualifications

• Diploma in Biomedical / Electrical / Electronic / Mechanical Engineering, Mechatronics or related field.
• 1-3 years experience in technical/field service or equipment maintenance preferred.
• Strong maintenance and repair capabilities, including hands-on maintenance and preventative service for medical or mechanical equipment.
• Proficiency in troubleshooting technical issues, identifying root causes, and implementing effective corrective actions.
• Experience in field service work, including on-site equipment servicing and support at customer facilities.
• Solid customer service skills, with the ability to communicate clearly, manage expectations, and build professional relationships with healthcare staff.
• Basic mechanical and electrical knowledge; ability to read technical manuals, diagrams, or schematics is an advantage.
• Attention to detail, strong problem-solving mindset, and commitment to safety and quality standards.
• Ability to work independently, manage time effectively, and adapt to changing schedules or service priorities.

Responsibilities

• Install, maintain and repair medical beds and related accessories at customer locations and facilities.
• Diagnose technical issues and troubleshoot mechanical and electrical faults.
• Perform field service visits and coordinate with hospital staff and internal teams.
• Document service activities and provide guidance on equipment use and basic upkeep.
• Support continuous improvement of service processes and uphold quality and safety standards.

Skills

Maintenance & repair

Troubleshooting

Customer service

Reading schematics/manuals

Education

Diploma in Biomedical / Electrical / Electronic / Mechanical Engineering, Mechatronics

Job description

Company Description Mastersteel Medical Sdn Bhd, based in Malaysia, is a trusted manufacturer of medical beds and accessories for healthcare facilities. The company positions itself as a solutions provider, focused on delivering a seamless experience in equipping hospitals for excellent patient care. With state-of-the-art manufacturing machinery and a skilled team, Mastersteel Medical prioritizes precision and high-quality standards in every product. The company has built a strong reputation in the market as a reliable partner for medical solutions and long-term support. Applicants can expect to join an organization committed to quality, innovation, and customer satisfaction in the healthcare sector.

Role Description This is a full-time, on-site Service Technician role based in Ampang. The Service Technician will perform installation, maintenance, and repair of medical beds and related accessories at customer locations and within the facility. Responsibilities include diagnosing technical issues, troubleshooting mechanical and electrical faults, and ensuring equipment operates safely and efficiently. The role involves field service visits, coordinating with hospital staff and internal teams, documenting service activities, and providing clear guidance on equipment use and basic upkeep. The Service Technician will also support continuous improvement in service processes and uphold company standards for quality, safety, and customer experience.

Qualifications

• Diploma in Biomedical / Electrical / Electronic / Mechanical Engineering, Mechatronics or related field.
• 1-3 years experience in technical/field service or equipment maintenance preferred.
• Strong maintenance and repair capabilities, including hands-on maintenance and preventative service for medical or mechanical equipment.
• Proficiency in troubleshooting technical issues, identifying root causes, and implementing effective corrective actions.
• Experience in field service work, including on-site equipment servicing and support at customer facilities.
• Solid customer service skills, with the ability to communicate clearly, manage expectations, and build professional relationships with healthcare staff.
• Basic mechanical and electrical knowledge; ability to read technical manuals, diagrams, or schematics is an advantage.
• Attention to detail, strong problem-solving mindset, and commitment to safety and quality standards.
• Ability to work independently, manage time effectively, and adapt to changing schedules or service priorities.

Relevant technical certification or diploma in engineering, electronics, or a related field is preferred; prior experience in medical equipment service is an added advantage.Mastersteel Medical Sdn. Bhd.