Service & Support Engineer - Remote/On-Site Travel

Riedel Communications GmbH & Co. KG; Kuala Lumpur; Hybrid; MYR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working time

Career development opportunities

Inclusive company culture

Job summary

A leading communication solutions provider in Kuala Lumpur is seeking a Customer Service Professional to deliver exceptional support. This role involves managing customer cases, reproducing technical issues, and providing training on solutions. The ideal candidate will have a Bachelor's degree in a relevant field, over 2 years of experience in the broadcast industry, and strong communication skills. Candidates must be fluent in English and Mandarin, with the opportunity to work in a hybrid environment and numerous career development opportunities.

Qualifications

• Minimum of 2 years of experience in the broadcast and Audio/Video industry.
• Strong knowledge of communication and IP technologies.
• Fluency in English and Mandarin is required.

Responsibilities

• Manage Customer Service cases and provide support via various means.
• Reproduce technical issues and coordinate repairs.
• Deliver training and consulting for Riedel solutions.

Skills

Communication skills

Technical troubleshooting

Customer service

Team player

Education

Bachelor’s degree in IT or Engineering

Tools

Salesforce

Atlassian Jira

Confluence

Job description

A leading communication solutions provider in Kuala Lumpur is seeking a Customer Service Professional to deliver exceptional support. This role involves managing customer cases, reproducing technical issues, and providing training on solutions. The ideal candidate will have a Bachelor's degree in a relevant field, over 2 years of experience in the broadcast industry, and strong communication skills. Candidates must be fluent in English and Mandarin, with the opportunity to work in a hybrid environment and numerous career development opportunities.