Service Specialist

Grundfos IS Support & Operations Centre Phils. Inc.; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteering leave (3 days)

On-demand training

Structured development programmes

Job summary

Grundfos is a global leader delivering pump systems and digital solutions with a strong commitment to safety and inclusion. This role provides expert technical support, maintenance, and commissioning to ensure optimal performance and customer satisfaction in field and remote settings.

The ideal candidate has a 2+ year track record in service engineering, hands-on experience with pumps and control systems, and strong diagnostic skills.

Qualifications

• Bachelor's degree in electrical, mechanical, or electronics engineering or related field.
• 2+ years as a service engineer or field service technician or similar role.
• Hands-on experience with mechanical, electrical, electronic, and fieldbus systems.
• Proficient in Microsoft Office for reporting and communication.
• Strong problem-solving, independence in field work, and cross-functional collaboration.

Responsibilities

• Test, configure, troubleshoot and service electrical, electronic, and control systems.
• Install, commission and maintain pump systems and equipment for reliability.
• Provide on-site and remote technical support, diagnosing issues and advising solutions.
• Conduct risk assessments and ensure compliance with safety regulations.
• Maintain documentation of service activities, repairs, and procedures.
• Collaborate with internal teams to resolve complex issues and improve service delivery.

Skills

Field service experience

Customer focus

Diagnostics

Microsoft Office

Independent working

Education

Bachelor's degree in electrical/mechanical/electronics engineering

Tools

HVAC systems

Industrial pumps

PIDs & fieldbus protocols

Electrical/electronic equipment testing

Job description

As a Service Specialist, you'll be providing expert technical support, maintenance, and commissioning services for pump systems and equipment that ensure optimal performance and outstanding customer satisfaction. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

Key responsibilities

• Test, configure, troubleshoot, and service electrical, electronic, and control systems including PID controllers, fieldbus protocols, inverters, sensors, and control cabinets
• Install, commission, and maintain pump systems and equipment, ensuring proper functionality and long-term reliability
• Provide on-site and remote technical support to customers, diagnosing issues and recommending solutions to optimize their operations
• Conduct risk assessments and ensure all work complies with safety regulations and standards
• Maintain accurate and timely documentation of all service activities, repairs, and maintenance procedures
• Collaborate with internal teams and Divisions to resolve complex issues and improve aftermarket service delivery

About you

• Bachelor's degree in electrical, mechanical, or electronics engineering, or equivalent field experience
• Minimum 2 years of experience as a service engineer, field service technician, or similar technical support role
• Strong knowledge of mechanical, electrical, electronic, and fieldbus protocol systems with hands-on equipment experience
• Proficiency with digital tools including Microsoft Office for reporting and professional communication
• Hands-on technical problem solver with strong customer focus, excellent diagnostic abilities, and confidence to work independently in the field while collaborating effectively with cross-functional teams
• Experience with HVAC, plumbing, or industrial pump systems
• Knowledge of safety protocols for working with machinery and electrical/electronic equipment
• Experience delivering customer training or technical presentations
• Annual bonuses, health insurance and a strong focus on well-being activities
• Three days' additional paid leave for volunteering
• On-demand training and structured development programmes to support your growth

About us

Grundfos is pioneering smarter water solutions that reduce energy use and improve lives. We are committed to a safe and compliant hiring process and welcome and encourage applications from all abilities, experiences, and backgrounds.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Household Goods & Appliances Manufacturing 51-100 employees

More than 19,000 people in 80 companies located in 56 countries. That's the global workforce behind Grundfos, one of the world's leading developers, manufacturers and suppliers of pumps, pumping systems, electromotors and electronics. Driven by our experience of more than 70 years in the pump technology business, our solutions have become synonymous with high quality, efficiency and reliability - in both our commercial and domestic markets. As we move into the future, we seek dynamic individuals who share our passion for exploring all the possibilities of the industry. If you are a relentless thinker, we welcome you to join our team.

More than 19,000 people in 80 companies located in 56 countries. That's the global workforce behind Grundfos, one of the world's leading developers, manufacturers and suppliers of pumps, pumping systems, electromotors and electronics. Driven by our experience of more than 70 years in the pump technology business, our solutions have become synonymous with high quality, efficiency and reliability - in both our commercial and domestic markets. As we move into the future, we seek dynamic individuals who share our passion for exploring all the possibilities of the industry. If you are a relentless thinker, we welcome you to join our team.

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