Associate Customer Sales and Support Center (CSSC) Back Office Engineer Commercial Building Services

Grundfos; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

Training programs

Job summary

Grundfos is seeking an Associate CSSC Back Office Engineer for Commercial Building Services to provide technical quotations, sizing guidance, and application support across multiple channels.

You will collaborate with Sales Engineers and Product Managers, register interactions in the CRM, and help deliver end-to-end solutions including ETO configurations.

The role requires a degree in engineering, strong English, and experience with MS Office and CRM; hybrid work in Shah Alam, Malaysia.

Qualifications

• Bachelor's or Master's degree in Engineering or related field (0-3 years experience accepted).
• Strong written and verbal communication skills in English.
• Proficiency in MS Office and comfort with CRM and databases.
• Fundamental understanding of pump products, applications, and technical specifications.

Responsibilities

• Provide technical quotations, product sizing guidance, and application support across multiple channels.
• Prepare accurate technical quotations and promote suitable products and configurations.
• Manage and resolve technical enquiries using structured case management and escalate as needed.

Skills

English communication

MS Office

CRM systems

Technical product knowledge

Education

Bachelor's or Master's in Engineering

Tools

CRM software

Database systems

Job description

Associate Customer Sales and Support Center (CSSC) Back Office Engineer Commercial Building Services

Job Description

As our new Associate Customer Sales and Support Center (CSSC) Application Engineer, Commercial Building Services, you'll be providing technical quotations, product sizing guidance, and application support across multiple customer channels that ensure our customers receive accurate, timely solutions for their water technology needs.

What you will be doing

As a key part of the Customer Sales & Support Centre (CSSC) team, you'll create impact by delivering high-quality technical support and quotations that strengthen customer relationships, improve win rates, and drive sustainable growth across our commercial building services portfolio.

Your main responsibilities include:

• Provide technical assistance to customers on product sizing, applications, system solutions, accessories, installations, and pricing via phone, email, chat, and digital channels
• Follow established procedures and guidelines to prepare accurate technical quotations and promote alternative or complementary products where appropriate
• Manage and resolve technical enquiries through structured case management, escalating complex issues to senior staff when needed
• Register all customer interactions, opportunities, and master data in the global CRM tool according to company guidelines
• Collaborate with Sales Engineers, Product Managers, Distribution Centres, and Plant Planners to deliver end-to-end solutions including ETO configurations and pre-orders
• Liaise with suppliers and subcontractors to obtain pricing details and technical specifications supporting quotations and tenders

What makes you a great fit

Above all, you're a customer-focused technical communicator with structured problem-solving skills, discipline in following processes, and a genuine drive to learn and continuously improve. We'd also imagine that you are/have:

• Bachelor's or Master's degree in Engineering or a related field, or equivalent work experience (0-3 years)
• Strong written and verbal communication skills in English
• Proficiency in MS Office applications and comfort working with CRM and database systems
• Fundamental understanding of pump products, applications, and technical specifications

It's a plus if you also have:

• Experience in a customer service or technical support environment within the pump or water technology industry
• Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built.

Why you'll love working here

Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Job details

Workplace: Hybrid (office and home-working) Job Location: Shah Alam Selangor, Selangor, Malaysia Contract Type: Full-Time Employment Type: Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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Grundfos values

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Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: [phone] | Fax [phone]