Service Specialist

Grundfos; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Volunteer leave

Training programs

Job summary

Grundfos Malaysia is seeking a Service Specialist to provide on-site and remote technical support, maintenance, and commissioning for pump systems, ensuring optimal performance and customer satisfaction.

You will test, configure, troubleshoot, install, and service equipment, maintain documentation, and collaborate with internal teams, with opportunities for growth in a diverse, inclusive culture.

Qualifications

• Must have hands-on experience with electrical, electronic, and control systems.
• Experience test, configure, troubleshoot and service pump systems and equipment.
• Proficiency with MS Office for reporting and communication.

Responsibilities

• Test, configure, troubleshoot, and service electrical, electronic, and control systems including PID controllers, fieldbus protocols, inverters, sensors, and control cabinets.
• Install, commission, and maintain pump systems and equipment for reliability.
• Provide on-site and remote technical support, diagnose issues, and optimize operations.
• Conduct risk assessments and ensure compliance with safety standards.
• Maintain accurate documentation of service activities and procedures.
• Collaborate with internal teams to resolve issues and improve aftermarket service.

Skills

Electrical engineering

Mechanical engineering

Electronics engineering

Fieldbus protocols

On-site troubleshooting

MS Office

Education

Bachelor's degree in Electrical/Mechanical/Electronics engineering

Job description

Are you passionate about solving complex technical challenges and delivering hands‑on service that keeps critical pump systems running at peak performance? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Service Specialist, you'll be providing expert technical support, maintenance, and commissioning services for pump systems and equipment that ensure optimal performance and outstanding customer satisfaction. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

What you will be doing

As a key part of the Service & Solutions team, you'll create impact by delivering expert on‑site and remote technical solutions that strengthen customer relationships and drive Grundfos's ambition as a trusted solutions provider.

Your main responsibilities include:

• Test, configure, troubleshoot, and service electrical, electronic, and control systems including PID controllers, fieldbus protocols, inverters, sensors, and control cabinets
• Install, commission, and maintain pump systems and equipment, ensuring proper functionality and long‑term reliability
• Provide on‑site and remote technical support to customers, diagnosing issues and recommending solutions to optimize their operations
• Conduct risk assessments and ensure all work complies with safety regulations and standards
• Maintain accurate and timely documentation of all service activities, repairs, and maintenance procedures
• Collaborate with internal teams and Divisions to resolve complex issues and improve aftermarket service delivery

What makes you a great fit

Above all, you're a hands‑on technical problem solver with strong customer focus, excellent diagnostic abilities, and the confidence to work independently in the field while collaborating effectively with cross‑functional teams. We'd also imagine that you are/have:

• Bachelor's degree in electrical, mechanical, or electronics engineering, or equivalent field experience
• Minimum 2 years of experience as a service engineer, field service technician, or similar technical support role
• Strong knowledge of mechanical, electrical, electronic, and fieldbus protocol systems with hands‑on equipment experience
• Proficiency with digital tools including Microsoft Office for reporting and professional communication

It's a plus if you also:

• Experience with HVAC, plumbing, or industrial pump systems
• Knowledge of safety protocols for working with machinery and electrical/electronic equipment
• Experience delivering customer training or technical presentations

Why you'll love working here

Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days' additional paid leave for volunteering.
• On‑demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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