Service Sales Engineer/Executive

TOSHIBA ELEVATOR (MALAYSIA) SDN. BHD.; Kuching; On-site; MYR 67,000 - 112,000; Part time

Benefits offered by this job

Performance-based incentives

Training & development opportunities

Collaborative work environment

Job summary

TOSHIBA ELEVATOR (MALAYSIA) SDN. BHD.

in Kuching, Sarawak, is seeking a Service Sales Engineer/Executive on a contract basis to drive service revenue and deliver tailored elevator and escalator solutions. You will manage customer relationships, prepare quotations, promote maintenance and modernization services, and collaborate with building owners and managers to meet their service needs across the Sarawak region.

Qualifications

• Proven after-sales experience in elevator/escalator services preferred.
• Excellent spoken and written English; Malay language skills are advantageous.
• Ability to identify customer needs and develop customized solutions.
• Strong negotiation and closing skills with a track record of meeting targets.
• Self-motivated, result-oriented, and able to work independently.

Responsibilities

• Manage a portfolio of existing customers and maintain long-term relationships.
• Develop and maintain service contracts and ensure renewals.
• Identify new service opportunities and pursue new business from existing and potential customers.
• Promote and sell elevator and escalator maintenance, modernization, repair, and other service solutions.
• Conduct after-sales presentations and provide technical explanations to customers.
• Propose suitable service solutions based on customer requirements.
• Prepare quotations, negotiate terms, and follow up to secure orders.
• Monitor after-sales activities and contract renewal opportunities.
• Maintain relationships with building owners, property managers, consultants, and contractors.

Skills

After-sales experience

English communication

Malay language advantage

Negotiation

Travel willingness

MS Office

Tools

Microsoft Office

Job description

About us
TOSHIBA ELEVATOR (MALAYSIA) SDN. BHD. is a leading provider of innovative elevator and escalator solutions across Malaysia. We are committed to delivering high-quality products and exceptional service to our clients. With a strong reputation for reliability and cutting-edge technology, we pride ourselves on building long-term partnerships with our customers and creating value through superior service and expertise.

About the role
We are seeking a Service Sales Engineer/Executive to join our team in Kuching, Sarawak on a contract basis. This is a pivotal role that combines technical expertise with sales acumen to drive revenue growth and customer satisfaction. As a Service Sales Engineer/Executive, you will be responsible for identifying new service opportunities, managing customer relationships, and delivering tailored solutions to meet clients' elevator and escalator maintenance and upgrade needs. This position plays a crucial part in expanding our service portfolio and strengthening our market presence in the Sarawak region.

Key responsibilities

• Manage a portfolio of existing customers and maintain strong, long-term customer relationships.
• Develop and maintain service contracts to ensure agreements are executed and renewed on time.
• Identify and pursue new business opportunities from both existing and potential customers.
• Promote and sell elevator and escalator maintenance, modernization, repair, and other service solutions.
• Conduct after-sales presentations and provide technical explanations and clarifications to customers.
• Understand customer requirements and recommend suitable service solutions based on their needs.
• Prepare quotations, negotiate commercial terms, and follow up closely to secure orders.
• Monitor after-sales activities, customer requirements, and contract renewal opportunities.
• Maintain good relationships with building owners, property managers, consultants, contractors, and other key stakeholders.

What we’re looking for

Proven experience in after-sales, preferably in the elevator, escalator or related service industries

Excellent communication and presentation skills in English; proficiency in Malay and local languages is advantageous

Ability to identify customer needs and develop customised solutions

Strong negotiation and closing skills with a track record of achieving after-sales targets

Self-motivated, result-oriented and able to work independently

Valid driving licence and willingness to travel within the Sarawak region

Proficiency in Microsoft Office applications

Knowledge of building maintenance and facilities management is beneficial

What we offer

We provide a competitive remuneration package commensurate with experience and qualifications. This contract position offers the opportunity to work with a globally recognised company and develop your expertise in the elevator and escalator service sector. You will have access to ongoing training and professional development opportunities to enhance your technical and sales skills. We foster a collaborative and supportive work environment where your contributions are valued and recognised. Additionally, we offer performance-based incentives and benefits that reward your achievements and dedication.