Service Sales Executive

Dover Elevators (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

5-day work week

Public holidays observed

Term life insurance

Hospitalization benefits

Job summary

Dover Elevators (M) Sdn Bhd, Petaling Jaya, Malaysia, seeks a Service Sales Executive to drive growth in maintenance and modernization projects across Malaysia. You will liaison between technical operations and clients to ensure safe, compliant elevator systems.

You'll build new business, manage existing accounts, conduct site visits and proposals, and lead contract negotiations to close service agreements with reliability and customer focus.

Qualifications

• Education: Diploma or Bachelor’s Degree in Engineering (Mechanical/Electrical), Business, Marketing, or a related field.
• Experience: 2–5 years of sales experience, preferably within the elevator industry or building services (HVAC, fire safety, FM).
• Skills: Strong negotiation skills, technical aptitude, and the ability to read basic technical specifications.
• Mobility: Must possess a valid driving license and own transport, with a willingness to travel across Malaysia as required.
• Language: Proficiency in English and Bahasa Malaysia is essential; Proficiency in Chinese is a significant advantage for client relations.
• Fresh graduates are welcome to apply.

Responsibilities

• Business Development: Identify and capture new opportunities for lift maintenance contracts and modernization (upgrades) within residential, commercial, and industrial sectors.
• Portfolio Management: Manage existing client accounts to ensure high retention rates and identify opportunities for upgrades.
• Consultative Selling: Conduct site visits and technical assessments to recommend tailored maintenance solutions that meet safety standards and client budgets.
• Contract Negotiation: Prepare professional proposals and tenders; lead negotiations to finalize service agreements.
• Market Analysis: Monitor industry trends and competitor activity to maintain our competitive edge in the Malaysian market.
• Cross-Functional Collaboration: Work closely with the technical and operations teams to ensure seamless onboarding of new service contracts.
• Collections: Follow up with Accounts Receivable Team to ensure payments due from customers are invoiced and collected on time without delay.

Skills

Strong negotiation skills

Technical aptitude

Read basic technical specifications

Valid driving license

Willingness to travel across Malaysia

Education

Diploma or Bachelor’s Degree in Engineering (Mechanical/Electrical) or Business/Marketing

Job description

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

We are seeking a dynamic and results-driven Service Sales Executive to join our growing team in Dover Elevators. As a key member of our service division, you will be responsible for driving growth in our maintenance portfolio and modernization projects across Malaysia. You will act as the primary bridge between our technical operations team and our diverse clientele, ensuring their vertical transportation systems remain safe, compliant, and efficient.

Job Description & Responsibilities

Business Development: Identify and capture new opportunities for lift maintenance contracts and modernization (upgrades) within residential, commercial, and industrial sectors.

Portfolio Management: Manage existing client accounts to ensure high retention rates and identify opportunities for upgrades.

Consultative Selling: Conduct site visits and technical assessments to recommend tailored maintenance solutions that meet safety standards and client budgets.

Contract Negotiation: Prepare professional proposals and tenders; lead negotiations to finalize service agreements.

Market Analysis: Monitor industry trends and competitor activity to maintain our competitive edge in the Malaysian market.

Cross-Functional Collaboration: Work closely with the technical and operations teams to ensure seamless onboarding of new service contracts.

Collections: Follow up with Accounts Receivable Team to ensure payments due from customers are invoiced and collected on time without delay.

Requirements

Education: Diploma or Bachelor’s Degree in Engineering (Mechanical/Electrical), Business, Marketing, or a related field.

Experience: 2–5 years of sales experience, preferably within the elevator industry or building services (HVAC, fire safety, FM).

Skills: Strong negotiation skills, technical aptitude, and the ability to read basic technical specifications.

Mobility: Must possess a valid driving license and own transport, with a willingness to travel across Malaysia as required.

Language: Proficiency in English and Bahasa Malaysia is essential; Proficiency in communicate in Chinese is a significant advantage for client relations.

Fresh graduates are welcome to apply.

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

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