Service Now Developer
LanceSoft, Inc.
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Job summary
LanceSoft, Inc. is seeking an experienced ServiceNow Developer to lead development, automation, integrations, and platform enhancements on a 1-year contract in Kuala Lumpur.
You will drive ITSM/ITOM/ITAM implementations, design workflows, and build dashboards while ensuring governance and upgrades. The ideal candidate has 5–10+ years hands-on ServiceNow development experience, strong CMDB design skills, and proficiency with REST/SOAP APIs, MID Server, and Flow Designer.
Qualifications
- 5–10+ years of hands-on ServiceNow Development experience.
- Strong expertise in ITSM, ITOM & ITAM.
- Hands-on Flow Designer & Orchestration experience.
- Strong CMDB design and management knowledge.
- Experience with REST/SOAP APIs & MID Server integrations.
- Strong troubleshooting and platform development skills.
- Experience with ServiceNow reporting and Performance Analytics.
Responsibilities
- Develop and customize ITSM, ITOM & ITAM modules.
- Work on Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM & HAM.
- Design workflows and automation using Flow Designer, Orchestration, Business Rules & Scheduled Jobs.
- Design and maintain CMDB tables, CI relationships and data normalization.
- Develop integrations using REST/SOAP APIs, MID Servers and Web Services.
- Build Reports, KPIs, Performance Analytics dashboards and advanced reporting solutions.
- Troubleshoot platform/module issues and provide effective resolutions.
- Follow ServiceNow development standards, governance and upgrade best practices.
- Collaborate with architects, administrators, operations teams and business stakeholders.
- Prepare technical documentation and support knowledge sharing/BAU activities.
Skills
Job description
We are looking for an experienced ServiceNow Developer to join our team and lead development, automation, integrations, and platform enhancement initiatives.
Job Type: 1-Year Contract (Extendable)
Experience: 5–10+ Years
- Develop and customize ITSM, ITOM & ITAM modules
- Work on Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM & HAM
- Design workflows and automation using Flow Designer, Orchestration, Business Rules & Scheduled Jobs
- Design and maintain CMDB tables, CI relationships and data normalization
- Develop integrations using REST/SOAP APIs, MID Servers and Web Services
- Build Reports, KPIs, Performance Analytics dashboards and advanced reporting solutions
- Troubleshoot platform/module issues and provide effective resolutions
- Follow ServiceNow development standards, governance and upgrade best practices
- Collaborate with architects, administrators, operations teams and business stakeholders
- Prepare technical documentation and support knowledge sharing/BAU activities
- 5–10+ years of hands‑on ServiceNow Development experience
- Strong expertise in ITSM, ITOM & ITAM
- Hands‑on Flow Designer & Orchestration experience
- Strong CMDB design and management knowledge
- Experience with REST/SOAP APIs & MID Server integrations
- Strong troubleshooting and platform development skills
- Experience with ServiceNow reporting and Performance Analytics
ServiceNow CSA / CSD / CIS / CTA certifications are mandatory.
Additional ServiceNow certifications will be an advantage.
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