Senior ServiceNow Engineer

Commerz Global Service Solutions; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Commerz Global Service Solutions is looking for a ServiceNow Support Specialist in Malaysia, Selangor. You will manage and optimize ServiceNow processes, troubleshoot issues, and assist junior staff. A minimum of 2 years of experience with ServiceNow is required, along with a strong understanding of ITIL processes and integrations via REST API. The role involves maintaining operational stability and creating technical documentation, supporting EMEA hours and on-call responsibilities.

Qualifications

• ServiceNow experience over 2 years as developer, business expert or similar.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Familiarity with Agile methodologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Manage and optimize standardized ServiceNow processes.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Collaborate to integrate ServiceNow with various systems.
• Assist juniors with ServiceNow operations.
• Create and maintain technical documentation.
• Ensure operational stability through daily checks.

Skills

ServiceNow experience

Understanding of ServiceNow architecture

Proficiency in ServiceNow configuration

Experience in ServiceNow Discovery

Hands-on experience with ServiceNow integrations

Understanding of Automated Test Framework (ATF)

Understanding of ITIL processes

Familiarity with Atlassian tools

Exceptional problem-solving skills

Ability to work in agile environment

Tools

ServiceNow

REST API

JIRA

Bitbucket

Confluence

Job description

Hence, you support the ServiceNow platform's core modules, IT asset management (ITAM), discovery/ IT Operations Management (ITOM), and configuration management database (CMDB).

Work Arrangement

EMEA Hours (3:00PM - 12:00PM) & required to support on-call.

Responsibilities

• Manage and optimize standardized, out-of-the-box ServiceNow processes according to demand, ensuring efficient and streamlined processes.
• Troubleshooting and resolving technical issues and defects related to ServiceNow processes.
• Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications and their interfaces, based on REST API technology.
• Assist and guide juniors of ServiceNow Support Operators.
• Create and maintain technical documentation.
• Be responsible for Operational stability, i.e. make sure that processes are adhered to and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting.

Skills Qualifications & Requirements

• ServiceNow experience over 2 years as developer, business expert or similar.
• Understanding of ServiceNow architecture, principles and processes.
• Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
• Experience in ServiceNow Discovery and MID Server setup
• Hands-on experience with ServiceNow integrations using REST API.
• Understanding of Automated Test Framework (ATF) and deployment processes.
• Understanding of ITIL processes.
• Excellent understanding of general IT infrastructure landscapes and technologies
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Ability to work in agile environment.
• Exceptional problem-solving skills, effective communication and interpersonal skills.
• Logical and analytical thinking.
• All the above are compulsory requirements.