Senior ServiceNow Developer — ITSM/ITOM/ITAM & Integrations

LanceSoft, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

LanceSoft, Inc. is seeking an experienced ServiceNow Developer to lead development, automation, integrations, and platform enhancements on a 1-year contract in Kuala Lumpur.

You will drive ITSM/ITOM/ITAM implementations, design workflows, and build dashboards while ensuring governance and upgrades. The ideal candidate has 5–10+ years hands-on ServiceNow development experience, strong CMDB design skills, and proficiency with REST/SOAP APIs, MID Server, and Flow Designer.

Qualifications

• 5–10+ years of hands-on ServiceNow Development experience.
• Strong expertise in ITSM, ITOM & ITAM.
• Hands-on Flow Designer & Orchestration experience.
• Strong CMDB design and management knowledge.
• Experience with REST/SOAP APIs & MID Server integrations.
• Strong troubleshooting and platform development skills.
• Experience with ServiceNow reporting and Performance Analytics.

Responsibilities

• Develop and customize ITSM, ITOM & ITAM modules.
• Work on Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM & HAM.
• Design workflows and automation using Flow Designer, Orchestration, Business Rules & Scheduled Jobs.
• Design and maintain CMDB tables, CI relationships and data normalization.
• Develop integrations using REST/SOAP APIs, MID Servers and Web Services.
• Build Reports, KPIs, Performance Analytics dashboards and advanced reporting solutions.
• Troubleshoot platform/module issues and provide effective resolutions.
• Follow ServiceNow development standards, governance and upgrade best practices.
• Collaborate with architects, administrators, operations teams and business stakeholders.
• Prepare technical documentation and support knowledge sharing/BAU activities.

Skills

ServiceNow Development

ITSM ITOM ITAM

Flow Designer & Orchestration

CMDB design

REST/SOAP APIs

MID Server

Reporting & Performance Analytics

Job description

LanceSoft, Inc. is seeking an experienced ServiceNow Developer to lead development, automation, integrations, and platform enhancements on a 1-year contract in Kuala Lumpur.

You will drive ITSM/ITOM/ITAM implementations, design workflows, and build dashboards while ensuring governance and upgrades. The ideal candidate has 5–10+ years hands-on ServiceNow development experience, strong CMDB design skills, and proficiency with REST/SOAP APIs, MID Server, and Flow Designer.