Senior ServiceNow Developer

StarHub; Selangor; On-site; MYR 180,000 - 320,000; Full time

Job summary

StarHub in Malaysia is seeking a Senior ServiceNow Developer to lead the technical evolution of our enterprise platform, working with the ServiceNow Architect. This role focuses on high-performance ITOM, CSDM alignment, and integration with an observability stack in a dynamic environment.

You will guide a team on architectural decisions, implement advanced ITOM features, and drive GenAI initiatives such as Now Assist to automate complex business cases and integrations.

Qualifications

• 5+ years of deep technical ServiceNow experience.
• Expert-level ITOM, CSM, and Platform Telemetry.
• CIS in ITOM (Discovery or Event Mgmt) and ITSM/CSM certification.

Responsibilities

• Architectural Alignment: Drive CSDM 4.0/5.0 across the platform for data integrity and service-centric reporting.
• Advanced ITOM & AIOps: Own the Discovery and Service Mapping strategy; implement Event Management and AIOps patterns.
• Generative AI Implementation: Lead the deployment of Now Assist, focusing on prompt grounding and GenAI controllers.
• Custom Integration Frameworks: Design and build spokes and integrations via IntegrationHub and REST/GraphQL APIs.
• Technical Mentorship: Provide high-level code reviews and architectural guidance with rigorous testing.

Skills

ServiceNow

ITOM

CSM

Platform Telemetry

GenAI

AIOps

Education

Certified Implementation Specialist (CIS) in ITOM (Discovery or Event Mgmt) and ITSM/CSM

Tools

IntegrationHub

REST/GraphQL APIs

Now Assist

Job description

Senior ServiceNow Developer works with ServiceNow Architect to lead the technical evolution of our enterprise platform. This is not just a "maintenance" role; the practitioner needs to constantly evolve the instance in a high-performance environments and stays ahead of the curve in AIOps and Platform Observability. The Senior ServiceNow Developer will be responsible for ensuring our ServiceNow ecosystem is architecturally sound, aligned with CSDM standards, and integrated with a modern observability stack.

Key responsibilities

Architectural Alignment: Drive the implementation of CSDM 4.0/5.0 across the platform to ensure data integrity and service-centric reporting.

Advanced ITOM & AIOps: Own the Discovery and Service Mapping strategy. Implement Event Management and AIOps patterns to move from reactive to proactive monitoring.

Generative AI Implementation: Lead the deployment of Now Assist, focusing on custom prompt grounding and the integration of GenAI controllers to automate complex business cases.

Custom Integration Frameworks: Design and build robust, reusable spokes and integrations via IntegrationHub and custom REST/GraphQL APIs, supporting a seamless flow between ServiceNow and external vector databases.

Technical Mentorship: Provide high-level code reviews and architectural guidance to the junior development team, fostering a culture of high-velocity, intuitive development backed by rigorous testing.

About you

5+ years of deep technical experience in ServiceNow (Washington DC or later).

Expert-level proficiency in ITOM, CSM, and Platform Telemetry.

Certified Implementation Specialist (CIS) in ITOM (Discovery or Event Mgmt) and ITSM/CSM.