ServiceNow Developer - TIM

Dikshatek Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading technology solutions firm in Kuala Lumpur is seeking a qualified professional specializing in ServiceNow solutions. The ideal candidate will have over 8 years of experience in technical solution design, particularly within IT Service Management in finance or consulting sectors. They should possess ITIL certifications and demonstrate technical skills in ServiceNow workflows. Excellent communication and analytical problem-solving abilities are essential for this role, along with familiarity in Agile methodologies.

Qualifications

• 8+ years’ experience with technical solution design and delivery of ServiceNow solutions.
• Minimum 5 years’ experience in IT Service Management, preferably in Finance institution.
• Familiar with CMDB design and operation.

Skills

Technical solution design

ServiceNow ITSM

Agile methodologies

Excellent communication skills

ServiceNow

Workflow design

Agile methods

Tools

ServiceNow Platform

Job description

Budget: Depends on background and experiences

Job Description:

QUALIFICATIONS / EXPERIENCE

8+ years’ experience with technical solution design and delivery of ServiceNow solutions

Minimum 5 years’ experience in IT Service Management, preferably in Finance institution,

Insurance industry, IT Shared Services or consulting firms.

Experience with ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAM

CERTIFICATIONS

ITIL V3/V4 Certification.

Certified as ServiceNow – System Administrator (CSA)

Certified as ServiceNow – Application Developer (CAD)

Certified Implementation Specialist (CIS) – ITSM

CIS – Discovery, CIS – Service Mapping, CIS – Software Asset

Management, CIS – Hardware Asset Management will be a plus.

Job Requirements

Familiar with CMDB design and operation

Experience in ITAM/ITOM module will be a plus

Hands on experience in Version upgrade will be a plus

KNOWLEDGE & TECHNICAL SKILLS

Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)

Excellent communication skills (English preferred) and a business centric attitude

Engine, Flow Designer, Workflows and working in a SaaS environment.

Experience working with Agile methodologies.

Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.

Experience in IT service management

Ability to analyze, troubleshoot and resolve complex software application related problems.

Applies standard methodology, techniques, procedures and criteria.

Ability to analyze raw results, determine/resolve bottlenecks, and create

meaningful documentation of testing scenarios and results.

Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

Experience troubleshooting integration. Management, security, and application issues.